{"schemaVersion":"jobsearcher.job.v1","id":"00f9d4cd2d49803e66aa34cd","url":"https://jobsearcher.com/jobs/00f9d4cd2d49803e66aa34cd","canonicalUrl":"https://jobsearcher.com/jobs/00f9d4cd2d49803e66aa34cd","title":"Account Representative","description":"Account Representative\nLocation: Amherst, New York, US\n\nPay: $19/hour English ($21/hour Spanish Bilingual)\n\nStart Date: Monday, July 13th\n\nSchedule:\n\nClassroom Training: Monday to Friday, 10:00 AM – 7:00 PM (3 weeks)\n\nWork Hours: Monday to Friday, 10:00 AM – 7:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)\n\nBilingual Work Hours: Monday to Friday, 12:00 PM – 9:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)\n\nJob Summary: Looking to build a stable career where your work actually makes an impact? At Firstsource Advantage, we’re hiring Account Representatives (Collections) to help customers find solutions and get back on track financially—while building valuable skills in communication, negotiation, and problem-solving. We offer guaranteed full-time hours, so you can count on a steady paycheck, plus job stability with real opportunities to grow. You’ll get structured training, clear expectations, and support from a team that has your back. If you’re reliable, a strong communicator, and ready to learn, this is a chance to build a career—not just take a job.\n\nBenefits & Perks:\n\nGuaranteed full-time hours (40 hours/week)\n\nSteady schedule you can rely on\n\nPaid time off (available after training is completed)\n\nPaid Training from day one\n\nMedical, Dental, and Vision Insurance (eligible after 90 days)\n\n401(k) Retirement Plan with company match (eligible after 90 days)\n\nMonthly Incentives and Recognition Programs\n\nCareer growth opportunities – we promote from within\n\nWhat You'll Do:\n\nEngage with customers to understand their financial situations and recommend appropriate payment solutions\n\nHandle inbound or outbound calls with professionalism and empathy\n\nFollow state and federal guidelines to ensure compliance\n\nWork toward performance goals related to call quality and resolutions\n\nWhat We’re Looking For:\n\nHigh school diploma or GED required\n\n6+ months of customer service or sales experience\n\nStable work history and a professional demeanor\n\nStrong communication, problem-solving, and computer skills\n\nAbility to manage confidential information with care and discretion\n\nReliable, self-motivated, and goal-oriented\n\nWhy Join Firstsource?\n\nCareer Advancement: We promote from within and support your growth\n\nMeaningful Work: Help customers take control of their financial future\n\nTeam-Oriented Culture: Be part of a collaborative and supportive team\n\nSkill Development: Learn and grow with hands‑on experience in collections and customer service\n\nFirstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.\n\nIt is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.\n\n#J-18808-Ljbffr","company":"Firstsource Solutions","rawCompany":"firstsource solutions","city":"Amherst","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-16T03:53:47.946Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-3011.00","title":"Bill and Account Collectors","slug":"bill-and-account-collectors"},{"code":"43-4141.00","title":"New Accounts Clerks","slug":"new-accounts-clerks"}],"industries":[{"code":"561440","title":"Collection Agencies","slug":"collection-agencies"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Representative","description":"Account Representative\nLocation: Amherst, New York, US\n\nPay: $19/hour English ($21/hour Spanish Bilingual)\n\nStart Date: Monday, July 13th\n\nSchedule:\n\nClassroom Training: Monday to Friday, 10:00 AM – 7:00 PM (3 weeks)\n\nWork Hours: Monday to Friday, 10:00 AM – 7:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)\n\nBilingual Work Hours: Monday to Friday, 12:00 PM – 9:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)\n\nJob Summary: Looking to build a stable career where your work actually makes an impact? At Firstsource Advantage, we’re hiring Account Representatives (Collections) to help customers find solutions and get back on track financially—while building valuable skills in communication, negotiation, and problem-solving. We offer guaranteed full-time hours, so you can count on a steady paycheck, plus job stability with real opportunities to grow. You’ll get structured training, clear expectations, and support from a team that has your back. If you’re reliable, a strong communicator, and ready to learn, this is a chance to build a career—not just take a job.\n\nBenefits & Perks:\n\nGuaranteed full-time hours (40 hours/week)\n\nSteady schedule you can rely on\n\nPaid time off (available after training is completed)\n\nPaid Training from day one\n\nMedical, Dental, and Vision Insurance (eligible after 90 days)\n\n401(k) Retirement Plan with company match (eligible after 90 days)\n\nMonthly Incentives and Recognition Programs\n\nCareer growth opportunities – we promote from within\n\nWhat You'll Do:\n\nEngage with customers to understand their financial situations and recommend appropriate payment solutions\n\nHandle inbound or outbound calls with professionalism and empathy\n\nFollow state and federal guidelines to ensure compliance\n\nWork toward performance goals related to call quality and resolutions\n\nWhat We’re Looking For:\n\nHigh school diploma or GED required\n\n6+ months of customer service or sales experience\n\nStable work history and a professional demeanor\n\nStrong communication, problem-solving, and computer skills\n\nAbility to manage confidential information with care and discretion\n\nReliable, self-motivated, and goal-oriented\n\nWhy Join Firstsource?\n\nCareer Advancement: We promote from within and support your growth\n\nMeaningful Work: Help customers take control of their financial future\n\nTeam-Oriented Culture: Be part of a collaborative and supportive team\n\nSkill Development: Learn and grow with hands‑on experience in collections and customer service\n\nFirstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.\n\nIt is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.\n\n#J-18808-Ljbffr","datePosted":"2026-07-16T03:53:47.946Z","dateModified":"2026-07-16T03:53:47.946Z","hiringOrganization":{"@type":"Organization","name":"Firstsource Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amherst","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"00f9d4cd2d49803e66aa34cd"},"url":"https://jobsearcher.com/jobs/00f9d4cd2d49803e66aa34cd"}}