{"schemaVersion":"jobsearcher.job.v1","id":"00ad2d4d5c8c8e47f4bac827","url":"https://jobsearcher.com/jobs/00ad2d4d5c8c8e47f4bac827","canonicalUrl":"https://jobsearcher.com/jobs/00ad2d4d5c8c8e47f4bac827","title":"AWS Connect Solutions Architect & Lead Developer","description":"Job Title: Senior AWS Connect Solutions Architect & Lead DeveloperLocation: Hybrid - NY/NJ/CTExperience: 5–7 Years experience in Amazon Connect CX TransformationRole Objective-We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.Key ResponsibilitiesArchitectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.Requirements Engineering: Lead discovery sessions to translate legacy \\\"must-have\\\" features and identified \\\"gaps\\\" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions .Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.Required Skills & QualificationsExperience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrationsMigration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.Technical Stack:Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.Familiarity with CRM integrations (Salesforce Health Cloud or similar).Knowledge also on Genesys / LivePerson Chat is preferred Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.","company":"Net2Source","rawCompany":"net2source n2s","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-04-20T02:48:35.600Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AWS Connect Solutions Architect & Lead Developer","description":"Job Title: Senior AWS Connect Solutions Architect & Lead DeveloperLocation: Hybrid - NY/NJ/CTExperience: 5–7 Years experience in Amazon Connect CX TransformationRole Objective-We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.Key ResponsibilitiesArchitectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.Requirements Engineering: Lead discovery sessions to translate legacy \\\"must-have\\\" features and identified \\\"gaps\\\" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions .Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.Required Skills & QualificationsExperience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrationsMigration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.Technical Stack:Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.Familiarity with CRM integrations (Salesforce Health Cloud or similar).Knowledge also on Genesys / LivePerson Chat is preferred Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.","datePosted":"2026-04-20T02:48:35.600Z","dateModified":"2026-04-20T02:48:35.600Z","hiringOrganization":{"@type":"Organization","name":"Net2Source","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"00ad2d4d5c8c8e47f4bac827"},"url":"https://jobsearcher.com/jobs/00ad2d4d5c8c8e47f4bac827"}}