{"schemaVersion":"jobsearcher.job.v1","id":"00a565d5d3e2d3e96612e25d","url":"https://jobsearcher.com/jobs/00a565d5d3e2d3e96612e25d","canonicalUrl":"https://jobsearcher.com/jobs/00a565d5d3e2d3e96612e25d","title":"Technical Support","description":"Job Description:\n\nThe Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.\n\nThe Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.\n\nRole Description:\nReceives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.\nAscertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.\nEscalates issues in accordance with defined procedures.\nAssists users through problem solving steps.\nUses technical databases to research problems, and talks with co-workers to research problem and find solution.\nMakes appropriate use of reference publications and diagnostic aids in resolving technical problems.\nAssists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.\nProvides accurate and complete answers to general use and administrative environment questions in a timely manner.\nCommunicates accurate and useful status updates.\nManages and reports time spent on all work activities.\nFollows quality standards.\nAble to work in a team environment.\nCompletes assigned tasks.\nStrong communication skills; both written and spoken.","company":"ATC","rawCompany":"atc","city":"New Kingstown","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T12:00:39.212Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"Job Description:\n\nThe Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.\n\nThe Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.\n\nRole Description:\nReceives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.\nAscertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.\nEscalates issues in accordance with defined procedures.\nAssists users through problem solving steps.\nUses technical databases to research problems, and talks with co-workers to research problem and find solution.\nMakes appropriate use of reference publications and diagnostic aids in resolving technical problems.\nAssists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.\nProvides accurate and complete answers to general use and administrative environment questions in a timely manner.\nCommunicates accurate and useful status updates.\nManages and reports time spent on all work activities.\nFollows quality standards.\nAble to work in a team environment.\nCompletes assigned tasks.\nStrong communication skills; both written and spoken.","datePosted":"2026-07-15T12:00:39.212Z","dateModified":"2026-07-15T12:00:39.212Z","hiringOrganization":{"@type":"Organization","name":"ATC","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Kingstown","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"00a565d5d3e2d3e96612e25d"},"url":"https://jobsearcher.com/jobs/00a565d5d3e2d3e96612e25d"}}