Project Coordinator EBS

Job Description Elite Builder ServicesSummary/objectiveCoordinate material installations between customers and Installers.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Provide excellent customer service while communicating with customers over the phone and in writing.Act as a liaison between multiple parties to bring an installation to completion.Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.Review customer contracts for accuracy.Schedule installations with customers and assign installers to perform installation.Maintain installer calendars through the system.Prepare necessary paperwork.Keep detailed notes from beginning to end of installation.Transfer materials from location to location as needed for installations.Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.Confirm install completion with installers, adjust JSTAT's to ensure Accounting collect balance due from customers.Handle customer concerns, repairs, claims as necessary.CompetenciesAnalytical Thinking - Applies logic to solve problems and get the job doneClient Service - Responds to the clients and anticipate their needsConflict Resolution - Works to resolve differences and maintain work relationshipsDecision Making - Makes decisions and takes responsibility for themEthics - Fosters a diverse and respectful workplaceEven Temperament - Controls emotions without retaliating against negative behaviorExcellent Communication - Uses language effectively to gather information and facilitate an exchange of ideasFlexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstancesInitiative - Remains proactive when suggesting improvements and solving problemsInterpersonal Relations - Exhibits respect and understanding of others to maintain professional relationshipsPersuasive Communication - Displays verbal and written communication that influences othersProblem Solving - Solves problems while ensuring rules and directives are followedProject Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely mannerSupervisory responsibilities: NoneWork environment: Office environment, temperature controlledWork Location: 1581-B Cummins Drive, Modest, CA or other location as requiredPhysical demands: Repetitive movement of hands and fingersTyping and/or writing, talk and hearTravel required: NoneRequired education and experience:High School Diploma, GED, or equivalentCustomer Service ExperienceExperience in scheduling or event planningGoogle Suite or Microsoft OfficeComputer literateAble to work independentlyNatural problem solverPreferred education and experienceRollmaster experience