{"schemaVersion":"jobsearcher.job.v1","id":"0039b8d3821bdbb29ed751fa","url":"https://jobsearcher.com/jobs/0039b8d3821bdbb29ed751fa","canonicalUrl":"https://jobsearcher.com/jobs/0039b8d3821bdbb29ed751fa","title":"Technical Operations Analyst","description":"OverviewWe are seeking a Client Technical Services (CTS) Analyst (Financial Operations Analyst) to support a growing investment technology team for our banking client. This individual will play a key role in supporting customer experience, managing production issues, and coordinating across internal teams and third-party vendors.This is an excellent opportunity for a mid-level support professional looking to gain exposure to investment systems, production environments, and cross-functional operations.Key ResponsibilitiesManage and triage incoming tickets via SalesforceSupport incident management and production issue trackingCoordinate with internal stakeholders and third-party vendors to resolve issuesMonitor system performanceCollect and analyze user activity and incident metricsIdentify patterns or recurring issues and proactively escalateCommunicate updates clearly across teams and stakeholdersDay-to-Day BreakdownTicket intake and prioritizationIncident tracking and follow-upsData/metrics collection and reportingVendor coordination and issue resolution supportContinuous learning of systems and business processesTop Skills & QualificationsExperience with ticketing systems (Salesforce, Jira, or similar)Strong troubleshooting and problem-solving skillsAbility to identify trends and escalate issues proactivelyExcellent communication skills and comfort working cross-functionallyExcel exposurePreferred Background1–4 years of experience in:Help Desk / Service DeskApplication or Production SupportTechnical Support / Desktop SupportBasic familiarity with data, metrics, or querying conceptsFinancial services or investment experience is a plus, not requiredExposure to monitoring or logging tools (Splunk, Dynatrace, or similar) is also a plusTeam & EnvironmentSmall, collaborative Client Technical Services teamHigh visibility role supporting investment operationsHands-on manager who provides strong training and supportHybrid work environment (Charlotte-based team)Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO:We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","company":"Brooksource","rawCompany":"brooksource","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-06-26T13:51:52.790Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Operations Analyst","description":"OverviewWe are seeking a Client Technical Services (CTS) Analyst (Financial Operations Analyst) to support a growing investment technology team for our banking client. This individual will play a key role in supporting customer experience, managing production issues, and coordinating across internal teams and third-party vendors.This is an excellent opportunity for a mid-level support professional looking to gain exposure to investment systems, production environments, and cross-functional operations.Key ResponsibilitiesManage and triage incoming tickets via SalesforceSupport incident management and production issue trackingCoordinate with internal stakeholders and third-party vendors to resolve issuesMonitor system performanceCollect and analyze user activity and incident metricsIdentify patterns or recurring issues and proactively escalateCommunicate updates clearly across teams and stakeholdersDay-to-Day BreakdownTicket intake and prioritizationIncident tracking and follow-upsData/metrics collection and reportingVendor coordination and issue resolution supportContinuous learning of systems and business processesTop Skills & QualificationsExperience with ticketing systems (Salesforce, Jira, or similar)Strong troubleshooting and problem-solving skillsAbility to identify trends and escalate issues proactivelyExcellent communication skills and comfort working cross-functionallyExcel exposurePreferred Background1–4 years of experience in:Help Desk / Service DeskApplication or Production SupportTechnical Support / Desktop SupportBasic familiarity with data, metrics, or querying conceptsFinancial services or investment experience is a plus, not requiredExposure to monitoring or logging tools (Splunk, Dynatrace, or similar) is also a plusTeam & EnvironmentSmall, collaborative Client Technical Services teamHigh visibility role supporting investment operationsHands-on manager who provides strong training and supportHybrid work environment (Charlotte-based team)Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO:We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","datePosted":"2026-06-26T13:51:52.790Z","dateModified":"2026-06-26T13:51:52.790Z","hiringOrganization":{"@type":"Organization","name":"Brooksource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0039b8d3821bdbb29ed751fa"},"url":"https://jobsearcher.com/jobs/0039b8d3821bdbb29ed751fa"}}