Overnight Guest Experience & Safety Manager
About Drift Palm SpringsDrift Palm Springs is a design-forward hotel inspired by the spirit of exploration, connection, and laid-back desert living. We create memorable experiences for travelers from around the world and believe hospitality is at its best when it's genuine, thoughtful, and personal.Overnight Guest Experience & Safety ManagerDrift Palm Springs4 Nights Per Week | 10-Hour Shifts | Full-TimeBe the Calm in the Desert While Everyone Else SleepsDrift Palm Springs is looking for an Overnight Guest Experience & Safety Manager to oversee the guest experience, safety, and nightly operations of the hotel.This isn't your typical overnight security position.You'll be the face of the hotel overnight—welcoming late arrivals, assisting guests, conducting property rounds, resolving issues, monitoring safety, and preparing the hotel for the next day. You'll work independently, make decisions confidently, and play a key role in creating a safe, welcoming environment for our guests.If you're dependable, self-motivated, tech-savvy, and enjoy working independently, we'd love to meet you.What You'll DoWelcome and assist guests arriving overnightRespond to guest requests and resolve issues professionallyConduct regular property and security roundsMonitor guest and public areas to ensure safety and securityAssist with overnight check-ins and check-outsComplete nightly audit and reservation preparation tasksCommunicate with remote guest services teams and hotel leadershipRespond to emergency situations calmly and professionallyTroubleshoot minor maintenance and housekeeping requestsComplete detailed nightly activity reportsEnsure the hotel is ready for the following day's operationsWhat We're Looking ForPrior hotel, hospitality, guest service, security, or customer service experience preferredStrong communication and problem-solving skillsAbility to work independently with minimal supervisionExcellent judgment and professionalismComfortable using technology, messaging platforms, and hotel systemsAbility to remain calm under pressure and handle emergencies appropriatelyStrong attention to detail and organizational skillsAbility to walk the property, climb stairs, and remain active throughout the shiftScheduleFour (4) 10-hour shifts per weekOvernight scheduleWeekends and holidays requiredWhy Drift?Competitive payMedical, Dental & Vision BenefitsPaid Time OffEmployee hotel stay discountsUnique and beautiful work environmentOpportunity to work independently and make a meaningful impact on the guest experienceJoin a growing hospitality company with opportunities for advancementThe Ideal CandidateYou're the type of person who notices things others miss. You enjoy helping people, solving problems, and taking ownership of your environment. You can confidently work on your own, make sound decisions, and create a sense of comfort and security for guests throughout the night.If you're looking for a role that combines hospitality, operations, guest service, and safety, we'd love to hear from you. The Pay Range For This Role Is25 - 28 USD per hour(Drift Palm Springs)