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The Quality and Workforce Management Analyst acts as a liaison between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management related reports for the contact center.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Working knowledge of various reporting, Workforce Management, and ACD tools (Business Objects, Aspect WFM, Avaya, RingCentral, Genesys, etc. Technology Management: Oversee the use of technology tools and systems to support Omni-Channel operations, including dialer platforms, CRM systems, and workforce management software.
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As a Workforce Management Specialist, you will join a team of analysts and play a key role in helping the department achieve its service level and staffing goals. Workforce Management Forecasting experience.
$54,650 - $81,650 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Education: Bachelor's Degree; or 2 years related experience and/or training; and 4 years of customer service which entails a minimum of 3 years workforce management experience; or equivalent combination of education and experience.
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Education: Bachelor’s Degree in Business plus minimum of 2 years of experience in Workforce Management Queue Performance Analyst role with Workforce Management systems (e.g., Verint, Aspect eWFM , NICE IEX, etc.
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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
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2,230 (and growing) facilities throughout the US. To support our growing platform solution in our 13 Divisions, we are seeking an Industrial Engineer - Workforce Management to join our dynamic team.
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Able to demonstrate and apply a thorough knowledge of call center workforce management and network routing technologies (i.e. ACDs, Cisco, NICE WFM (IEX), Avaya CMS, eWFM Aspect, Verint etc.
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Cooperate in evaluation procedures by students, Engineering, Design, and Construction Management Technology Department Chair, Dean of Workforce Education, and the Provost/Vice President of Academic Affairs.
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You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. The Workforce Development Specialist II performs routine (journey level) employment work.
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The Senior Manager, Workforce Management Product Manager will assist the Global Workforce Management (WFM) team, establish corporate and global standards and features to be delivered through the WFM technology stack including a focus only the overall user experience.
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Provide basic career services, WIOA intensive case management services, and job matching services to a targeted caseload of jobseekers within the assigned community. Title: Community Workforce Connector.
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Provides presentations on utility vegetation management. AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. Develops corporate policies, procedures, and specifications for vegetation management programs to ensure uniform practices and regulatory compliance.
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Proficient Computer Skills including MS Office Suite, Google Workspace, Customer Information Systems (CIS), Geographical Information Systems (GIS), and cloud-based applications for mobile asset and workforce management.
$100,000 - $121,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Prepare technical guidelines and standard operating procedures to promote improved knowledge management and internal organizational efficiency, as well as support the OA/BOD Certification Manager and/or Acquisition Workforce Support Coordinator for all financial management-related career field training and certification activities.
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workforce management jobs Title: workforce management analyst Company: Travelers
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