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The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe.
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Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
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Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
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This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
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Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance.
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Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
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25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
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They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process.
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25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
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Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process.
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Key Responsibilities: 25% – Customer Service / Experience – Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
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Recognize great customer service behaviors. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity.
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Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe.
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Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use.
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Position Purpose:Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process.
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Title: customer Company: The Home Depot
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