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Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.
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Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles.
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Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers. Tesla Babies program.
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Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
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Family-building, fertility, adoption and surrogacy benefits. Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
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Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
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Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service.
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Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA. Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
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LGBTQ+ care concierge services. Weight Loss and Tobacco Cessation Programs. Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices. Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail.
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To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice. Privacy is a top priority for Tesla. Conduct transactions, guide customers through corrections, and summarize repair work performed.
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Conduct seamless transactions, guide customers through corrections, and summarize processes. Healthcare and Dependent Care Flexible Spending Accounts (FSA) Back-up childcare and parenting support resources.
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Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail. Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services.
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Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office. Company paid Basic Life, AD&D, short-term and long-term disability insurance.
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Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques. Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
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401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits. This role demands a substantial degree of engagement with both customers and internal teams. Proactive willingness to learn emerging automotive technologies.
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Title: service advisor Company: Tesla
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