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Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
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Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
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Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
$18 an hourFull-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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In this professional Sales Rep role, you’ll interact with residents living within multiple dwelling unit (MDU) communities that already have exclusive agreements with Spectrum. Full-time inbound sales role signing up bulk/multiple dwelling unit customers with our services and assisting with billing and accounts, as needed.
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Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+ Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2.
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Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
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Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints. Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
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The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Work with Spectrum Business support groups to complete sales and resolve customer issues.
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The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services.
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The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
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Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc. Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.
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Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
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Update CSG, Sales force, CIT, and billing system with result of the save attempt. B2B, Customer Service / Telephone sales experience - 3. B2B sales experience, preferably selling data, voice, cloud and/or video solutions.
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