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The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA will act as the hotel system liaison during night hours.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. Follow all local laws with regard to alcoholic beverage sales. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
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Previous background from the extended stay industry preferred. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.
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Ability to speak, read, and write fluent English; other languages beneficial. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and specific experience/overall experience.
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Reading and writing skills are utilized when compiling department records, guest registration and reservation information. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Comply with federal, state and local laws regarding health, safety, and alcohol services. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
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Frequently standing up, bending, climbing, kneeling, and moving about the facility. Answer phones in a prompt and courteous manner. Prepare General Manager daily, weekly and month end reporting packs.
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Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Will be required to obtain a ServSafe certification.
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Company Paid Short Term and Long Term Disability Insurance. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
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Assist in the washing, drying, and folding of hotel laundry. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Will be required to work mornings, evening, weekends, and holidays.
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Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Title: night auditor Company: Sonesta International Hotels
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