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A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. VP Finance - Customer Experience Partner page is loaded.
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We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available. Previous experience working in a contact center or other customer service role.
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The Customer Advocate is one of Safelite's first impressions with our customers. Ability to provide world class customer service in a changing, fast-paced operation. Welcome in-shop customers and resolve customer concerns quickly and efficientlywithout breaking a sweatoften coming up with creative solutions.
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Welcome in-shop customers and resolve customer concerns quickly and efficiently. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
$5,250 - $10,000 a monthFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Internal Associates: Already a member of the Safelite team? Diversity: Safelite welcomes everyone. We're known as an auto glass company. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
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Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
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Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
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Execute on same day routes (day of routing) needs, including responding to Technician and Repair Specialist call offs, customer cancelations, SLAs, same day add-ons, wrong/damaged/missing parts, and ETA calls.
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Utilizes systems and resources provided to enhance the overall customer experience. Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
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Review orders from the national contact center and manage dealer part orders and special accounts. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Experience: 1-3 years telephone operations or business administration experience required. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
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This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
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Here at Safelite, we always put our customers first. Safelite will be unlike any place you've ever worked. Are you looking for a fully remote role where you can assist customers and help turn their days around.
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Auto glass is our foundation and certainly our passion, but we are so much more! The auto glass industry leader in the United States. Personal computer or laptop with Windows 10 or 11. We train our associates the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience.
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Apply through your Workday account by searching 'Find Open Jobs'. Present a professional appearance and wear personal protective equipment. Paid training and all the tools and resources you'll need to be successful.
Full-timeExpandApply NowActive JobUpdated 21 days ago
Title: customer Company: Safelite
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