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The Customer Advocate is one of Safelite's first impressions with our customers. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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Ability to provide world class customer service in a changing, fast-paced operation. Welcome in-shop customers and resolve customer concerns quickly and efficientlywithout breaking a sweatoften coming up with creative solutions.
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We're known as an auto glass company. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
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Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
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Review orders from the national contact center and manage dealer part orders and special accounts. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
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Experience: 1-3 years telephone operations or business administration experience required. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
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This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
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Apply through your Workday account by searching 'Find Open Jobs'. Present a professional appearance and wear personal protective equipment. Competitive weekly base pay starting at $XX/hour. Paid training and all the tools and resources you'll need to be successful.
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We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Actual values will depend on benefit elections during enrollment. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
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Up to $5,250 annually in tuition reimbursement. View all our health, wealth and life offerings at www. We'll help you build a fulfilling career and encourage you to have a life. But beyond the glass, we're so much more.
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You should apply - even if you don't match every single requirement! Internal Associates: Already a member of the Safelite team? High School Diploma/GED/Equivalent required. A benefits package valued at more than $10k.
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Monday thru Saturday, with a day off thru the week. Diversity: Safelite welcomes everyone. Let us be the best place you'll ever work. That's the focus of what we do. Ability to travel up to 10%. Does this position interest you.
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What You'll Get. All other duties as assigned. What You'll Need. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. This position description is not all inclusive for every aspect of this role.
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We're known as an auto glass company.
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We're known as an auto glass company.
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Title: customer advocate Company: Safelite Group
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