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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM) [required] Accept VIP personnel issues reported directly, bypassing the Tier 1 call center, and file tickets in the ITSM ticketing system.
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This position will oversee and supervise the Ticketing and Box Office Representatives and all functions of Ticketing and the Call Center/Box Office for The Smith Center for the Performing Arts. The Ticketing and Box Office Supervisor is the first step in resolving escalated patron conflicts and represents The Smith Center (TSC) and our values in all communications with patrons.
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Cisco IP audio and video enpoints, Unified Call Manager (CUCM), Expressway Meeting Server (CMS), Meeting Management (CMM), Telepresence Management Suite (TMS), Prime, and Identify Services Engine.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care.
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The Consumer Call Center serves as a central resource for our patients, community members, and healthcare providers for complete and excellent customer service with any questions, concerns, or needs specific to Ballad Health and the communities we serve.
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Reporting to the Sr. Manager, Total Rewards, our Compensation Manager must be a forward-thinker who can articulate a clear strategy and vision across all related Guitar Center enterprise-wide programs in order to accelerate our compensation offerings and advance Guitar Center's position as an employer of choice.
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About NYC Health + Hospitals NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception.
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You will have full oversight of our complex Cisco voice ecosystem encompassing Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Cisco Jabber, Contact Center platforms, Voice Gateways, SIP trunks, and more.
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As part of the Coca-Cola Bottling Company High Country leadership team, the General Manager directs and coordinates all sales, delivery, merchandising, product supply, warehouse, cooler service, fleet, and safety activities for the sales center.
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The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services.
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Canvasser - outside - inside - call center - entry level - automotive sales - luxury car - used car - medical - dental - pharmaceutical - solar - industry - brewery - agriculture - vacation - travel - insurance - mortgage servicing - mortgage processing - real estate - retail - customer service - dealerships - collections - startups - creative marketing - SDR - canvass - sales - construction - marketing - food service - canvassing- outdoor sales - appointment setter.
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Experience with Cisco Unified Communications (UC) solutions, including Cisco Call Manager. We are seeking a highly skilled and experienced Senior Cisco Call Manager and Genesys Engineer to join our managed services team.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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call center manager jobs Title: service manager Company: Rollins
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