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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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This position will oversee and supervise the Ticketing and Box Office Representatives and all functions of Ticketing and the Call Center/Box Office for The Smith Center for the Performing Arts. The Ticketing and Box Office Supervisor is the first step in resolving escalated patron conflicts and represents The Smith Center (TSC) and our values in all communications with patrons.
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HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM) [required] Accept VIP personnel issues reported directly, bypassing the Tier 1 call center, and file tickets in the ITSM ticketing system.
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The Consumer Call Center serves as a central resource for our patients, community members, and healthcare providers for complete and excellent customer service with any questions, concerns, or needs specific to Ballad Health and the communities we serve.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Mr. Rooter Plumbing serves Snohomish, King, Pierce, and Thurston Counties, and we are looking for a Call Center Manager who is committed to professional development and looking towards building a career.
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About NYC Health + Hospitals NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception.
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You will have full oversight of our complex Cisco voice ecosystem encompassing Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Cisco Jabber, Contact Center platforms, Voice Gateways, SIP trunks, and more.
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El Gerente de BDC o Call Center (Centro Desarrollador de Negocios) es responsable de monitorear y motivar a su equipo de trabajo a generar citas y cumplir con los objetivos y estándares de la empresa.
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Experience with Cisco Unified Communications (UC) solutions, including Cisco Call Manager. We are seeking a highly skilled and experienced Senior Cisco Call Manager and Genesys Engineer to join our managed services team.
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Under the direction of the Radiation Oncology Manager provides On Call coverage as needed. Works collaboratively with the Radiation Oncologist, Manager, and all team members to maintain high standards for quality service.
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You will report to the Enterprise Contact Center Infrastructure Manager. 6+ years of experience Supporting Genesys Call Center platform. Work with Technology Business Support team to ensure Contract Center solutions are meeting business service levels.
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Cisco IP audio and video enpoints, Unified Call Manager (CUCM), Expressway Meeting Server (CMS), Meeting Management (CMM), Telepresence Management Suite (TMS), Prime, and Identify Services Engine.
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The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access to all facilities operated by Olympia Parking.
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St. Mary's Auburn Campus: St. Mary's Orthopedics, the Center for Physical Rehab, the Center for Sleep Disorders, Cardiopulmonary Rehab, and the Center for Diabetes and Endocrinology, along with on-site lab and x-ray services.
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call center manager jobs Title: service manager Company: Public Storage
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