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Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
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Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Qualifications/Requirements Customer service background preferred. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Each franchisee is responsible for ensuring compliance with local, state and federal law. Assist in maintaining the neatness and cleanliness of the club. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
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OtherEmployee Recognition ProgramAdvancement OpportunitiesCheck us out on LinkedIn at: Planet Fitness - PF Baseline FitnessEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor.
$16 an hourPart-timeExpandApply NowActive JobUpdated Today
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