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10-15 and higher years of experience of professional Enterprise implementation experience, IT Service management, Project management or Account Management across global and diverse organizations and/or Advanced Educational degree.
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Develop and manages Oracle Support relationship with a designated large Financial Services account(s). They will coordinate activities with the Oracle Strategic Account Team and other Oracle stakeholders to support implementation of Oracle’s account strategy for the customer.
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Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
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Extensive Project Management or Customer Service Management. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent.
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Delivers Project and Contract Management- contract cost, resources and scheduling, scope and risk management. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations.
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Demonstrated success with customer service delivery and management, including involvement in at least 5-7 successful customer engagements. Prior experience working with Oracle support systems, support/dev teams and understanding of OCI, SaaS, PaaS, and Cloud at Customer implementations at Oracle is vital to this role.
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Prior experience working with Oracle support systems, support/dev teams and understanding of OCI, SaaS, PaaS, and Cloud at Customer. The job will frequently require the creation and capturing of accurate action plans, regular communication and presentations via email, phone, zoom, and in-person meetings to an audience of middle and senior level executives within Oracle and the customer.
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Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. Oracle careers open the door to global opportunities where work-life balance flourishes.
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As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Seeking a senior level candidate working with large, strategic Oracle customers in the Finacial Services Industry. Senior Principal TAM, CSS NA, Key Accounts East. Health care and dependent care Flexible Spending Accounts.
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Oracle is an Equal Employment Opportunity Employer*. Manage high severity escalations through resolution by coordinating responses from various Oracle groups. Unused balance will carry over each year up to a maximum cap of 112 hours.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Voluntary benefits including auto, homeowner and pet insurance.
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Identifies and submit Delivery Leads for new opportunities, work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions.
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We put our people first with flexible medical, life insurance and retirement options. Employees working fewer than 20 hours per week are not eligible for vacation. Extensive customer "face-to-face" experience at middle and C-level executive levels.
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Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
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account management jobs Title: accounts Company: Oracle
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