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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Craft and execute a strategic business development plan that aligns with Nelnet Renewable Energy’s goals, incorporating insights into market trends, competitive landscapes, and customer needs to identify new business opportunities and potential partnerships.
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Lead cross-functional sales/business development team in crafting compelling proposals that balance operational, financial, and commercial considerations, ensuring alignment with client requirements and showcasing Nelnet Renewable Energy’s strengths and value propositions.
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Elevate Nelnet Renewable Energy’s profile at industry events, conferences, and forums, forging relationships and uncovering leads and partnership opportunities. Since then, our commitment grew, leading us to develop a new brand, Nelnet Renewable Energy, offering a range of renewable energy solutions.
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Contribute to the broader growth and operational excellence of Nelnet Renewable Energy by supporting marketing initiatives, enhancing operational procedures, fostering product innovation, and leading team upskilling and development efforts.
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Nelnet Renewable Energy offers a vast portfolio of solutions to help support businesses, renewable energy consumers, developers, investors, CleanTech and ClimateTech innovators, and educational institutions in meeting their renewable energy goals.
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Nelnet Renewable Energy is proud to be a Nelnet company. Provide comprehensive reports and insights to the executive team, adjusting strategies as needed to optimize performance across various metrics such as revenue growth, “earned” growth (from customer referral or repeat business), client acquisition, and market share.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
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Identify when customer interaction requires assistance from management. Offer friendly and enthusiastic answers to customer questions. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. Nelnet is a Drug Free and Tobacco Free Workplace. Actively seek out potential clients while nurturing strong, lasting relationships with key decision-makers, stakeholders, and strategic partners to foster business opportunities, execute contracts, and perform contracts in accordance with customer expectations.
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Founded over 45 years ago, Nelnet is a publicly traded (NYSE: NNI), investment-grade company offering a diverse set of solutions across a wide range of markets and industries. When you join the Nelnet team, you're part of a community invested in the success of each individual.
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The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Engage in continuous training and education in all areas of the Pick-n-Pull business.
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Title: customer service advisor Company: Nelnet
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