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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Experience with Cisco Webex Contact Center Express, including but not limited to UC Manager integration, basic scripting, and agent/queue creation. Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Develop and execute a comprehensive digital roadmap for the contact center, outlining the strategic vision and initiatives to enhance customer experience, operational efficiency, and agent productivity.
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As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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The Contact Center Supervisor will report to the Customer Response Operations Manager. The Contact Center Supervisor will lead a team of 10-15 Contact Center Representatives but is also responsible for helping to support all 80+ Contact Center Representatives alongside other supervisors.
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THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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About Us Job Search Client Services Diversity Candidate Services Pailin Group Store Contact Us May 20, 2020 Contact Center Director - Valencia, CA California Pailin Group Executive Search.
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Nelnet Managing Director- Contact Center (In Office) Salt Lake City , Utah Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Review Contact Center Representatives weekly timecards in Paylocity Time and Labor; make necessary edits/corrections; approve all CSR timecards by the bi-weekly payroll deadline. Oversee performance management; provide insight into employee performance through observation and quality control reviews; support team member development by providing coaching and guiding team members daily; ensure performance management improvement plans are being followed and reviewed; bring quality control issues and/or poor performance issues to the Contact Center Manager.
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You will report to the Enterprise Contact Center Infrastructure Manager. Collaborate with peers and other technical teams on the end state design of the contact center platform and telephony requirements.
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
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Title: contact center agent Company: Nebula Jobs Lowes
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