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Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
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In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
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Previous experience in an inbound call center environment preferred. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.
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Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
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Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call.
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Employee discounts on Mediacom services, where available. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Employee Wellness Program! Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments.
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Provide the best customer experience from the beginning of the call to the end of the call each time. Position : Internet Technical Support Representative I - Position Starts April 22nd, 2024.
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Position : Internet Technical Support Representative I. Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.
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Bi-weekly performance bonus opportunity! After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. 1 year+ of prior customer service or technical support experience; cable industry experience preferred.
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