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This is a bilingual (English/Spanish) call center representative role. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
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Maximus is currently hiring Bilingual Customer Service Representative s to join our team! Our call center is open from 8AM - 6:30PM MST, Monday - Friday. This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web-based portals.
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The Statewide Call Center Customer Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace.
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EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
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Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
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Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
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Maximus is an Affirmative Action/Equal Opportunity Employer. Description & Requirements This is a fully remote position open only to residents of the Commonwealth of Virginia. You'll assist residents of Virginia through the Medicaid, SNAP, and/or TANF application process and determine their eligibility for these services.
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If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
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Process workflow documents, which include, income, identity, and other eligibility verification documents. Respond effectively to all forms of inbound and outbound contacts. We're proud of our connections to organizations dedicated to serving veterans and their families.
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Must be fluent in English and specified secondary language. Selected individuals will receive fully-paid training will begin on May 20th, 2024. Annual salary is just one component of Maximus's total compensation package.
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To qualify for this role you will be required to pass both an English assessment and a Spanish assessment, which will be sent to you following your application. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
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Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. An applicant's salary history will not be used in determining compensation.
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There will be a paid computer setup day on Friday, May 17th lasting approximately 1 hour. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
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A committed and diverse workforce is our most important resource. Other rewards may include short- and long-term incentives as well as program-specific awards. Minimum Requirements Minimum Requirements: - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
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call center representative jobs Title: customer Company: Maximus
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