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As the Workforce Management Analyst who will report to the Manager of Workforce Management Performance and Strategy, tand will be responsible for developing an efficient set of schedules for contact center staff based on forecasts provided by the WFM Forecasting Analyst, as well as providing real-time monitoring and amending schedules as needed.
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The Senior Manager, Workforce Management Product Manager will assist the Global Workforce Management (WFM) team, establish corporate and global standards and features to be delivered through the WFM technology stack including a focus only the overall user experience.
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Education: Bachelors Degree; or 2 years related experience and/or training; and 4 years of customer service which entails a minimum of 3 years workforce management experience; or equivalent combination of education and experience.
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The Texas Workforce Commission (TWC), a Certified Best Place for Working Parents, is seeking a Workforce Development Specialist II to join the Workforce Solutions Department located at 4794 Transportation Way, San Marcos, TX. This position does not offer teleworking options.
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As a Workforce Management Specialist, you will join a team of analysts and play a key role in helping the department achieve its service level and staffing goals. Workforce Management Forecasting experience.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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DISH is committed to a workforce where everyone's opportunities are limitless. Work with the Leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as average speed of answer and abandon rate, and other specified call center goals and objectives.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Provide ongoing Call Center operational analysis, advance planning, and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (ASA, ABA, occupancy, etc.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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As an Engagement Manager within the Human Capital Management (HCM) practice with Bryant Park Consulting, you will be responsible for developing and managing a team of up to 10 direct reports to successfully deliver end-to-end Oracle Fusion Cloud HCM and NetSuite SuitePeople implementations for a portfolio of clients.
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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
Full-timeExpandApply NowActive JobUpdated 23 days ago - UpvoteDownvoteShare Job
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Retail Workforce Management Analyst page is loaded. Retail Workforce Management Analyst. 1+ years of experience in a workforce management role leveraging systems such as Kronos or Microstrategy preferred.
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The Workforce & Analytics Manager supports daily Contact Center operations through the delivery of forecasting, scheduling and Real-Time Management (RTM) subject matter and trending expert, operational reporting and dashboards to Contact Center leadership, staff and chapter representatives and senior leadership.
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Five years of full‐time satisfactory experience in one or more of the following: Workforce development program management in government or non-profit, Job placement, business development, HR recruitment assistance in workforce development.
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Hybrid - Manager, Workforce Management - The Auto Club Group. Hybrid Manager, Workforce Management. Facilitate the training of staff members to enhance workforce management capabilities.
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Able to demonstrate and apply a thorough knowledge of call center workforce management and network routing technologies (i.e. ACDs, Cisco, NICE WFM (IEX), Avaya CMS, eWFM Aspect, Verint etc.
ExpandApply NowActive JobUpdated 9 days ago
workforce management jobs Title: human resources manager Company: Marriott International Inc
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