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Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. The GM is responsible for staffing the store, building sales, managing controllable costs, and labor, consistently delivering top-notch guest service, and role modeling our values and policies.
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The GM has earned the position by consistently meeting and exceeding the fiscal and developmental goals of their store as an AGM, or comparable experience externally in a management role. GMs have prior management experience with a track record of flexibility and adaptability to constant change and may take on additional responsibilities within the organization.
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An AGM is responsible for supporting the overall shift-level operations, guest experience, sales performance, and execution of brand excellence in a store. Restaurant management, food service, outside sales and/or outdoor recreation retail experience is a must.
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Customer Service: •Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. Previous experience as an AGM with the company, or commensurate management experience.
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An Assistant General Manager (AGM) is responsible for the overall shift-level operations, guest experience, sales performance and execution of brand excellence in a store. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
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Responsibilities:An Assistant General Manager (AGM) is responsible for the overall shift-level operations, guest experience, sales performance and execution of brand excellence in a store.
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In the absence of the General Manager (GM), the AGM effectively is the store leader. As part of our Whirl'd class team at Jamba, you will create and sustain a highly productive store environment by leading a team that delivers Whirl'd Class Service and Results.
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The responsibilities of a general manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great customer experience.
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