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Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
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Two years at Intermountain Health as a PSR, MA or similar positionTwo years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
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Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
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The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
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You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.
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One year of customer service experience, especially in a Hospital or Medical Office. Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
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Excellent customer service skills, in person and via telephone. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. One (1) year customer service experience is preferred One (1) year experience in related/medical field is preferred Understanding of Medical Terminology is preferred.
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