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Work as KCM or Manager on Duty as required. Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
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Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory. Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
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Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary. Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
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Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management. The noise level in the work environment is typically quiet to moderate.
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Store Purchase Order Analysis Report (STPOA) Drive, teach and adhere to the P's of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
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1 paid personal holiday of associate's choice and Volunteer Time Off program. Ensure maximum scheduling coverage during peak traffic periods. Three to five years retail management experience and proven ability direct operations.
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Ensure compliance to scheduling, hiring, payroll and business planning processes. Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
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Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position. Ability to demonstrate initiative and be a self-starter. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.
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Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service.
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Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.
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Ensure the overall merchandising, pricing and organization of the department. Validate all product placement and pricing within the department. Complete all product specialist certification courses.
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Process customers at check-out using the point of sale (POS) system. Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service. This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
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Direct and assist the processing of merchandise to the showroom floor. Complete the Industrial Truck (forklift) proficiency testing and certification. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing.
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Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Monday - Friday 7:00 AM - 7:00 PM.
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People, Position, Product, Presentation, Price, Promotion, Purchasing. 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
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Title: department manager Company: Floor Decor Holdings
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