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The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
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In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
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Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued commitment to caring for our shared environment through our philosophy.
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Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals.
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The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations. Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.
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Customer Service Lead, CA Job 592.21. Dunn-Edwards is a steward of our environment: Our mission has always been to provide the best-performing paint, in an environmentally friendly manner to protect the health and well-being of our customers, as well as the planet.
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Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued commitment to caring for our shared environment through our.
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Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand. Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development.
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If so, come for the challenge and stay for the growth at Dunn-Edwards! Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V. Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions.
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Customer Service Lead, CA Job 854.21. Headquartered in Los Angeles for more than 90 years, Dunn-Edwards grew from a small, family business yet despite our decades-long growth we have maintained much of that close-knit feeling.
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