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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. Customer success and stories are being recognised and promoted in Champions HQ (Cornerstones customer advocacy online program), in monthly newsletters, social media channels, website, events, media and in the various customer online communities.
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The role of a Customer Advocacy Marketing Manager is to proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.
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In performing their duties, the Customer Advocacy Marketing Manager establishes regular communication channels and alignment with the internal teams and customers. Intercultural and language skills.
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Support the internal customer comms team with campaign and general promotion in monthly newsletters or the customer engagement team with events such as dedicated executive meetings, user groups and webinar sessions.
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Support the marketing team identifying customer speakers for events or webinar sessions; the PR and social team to produce customer comms and the analyst team to identify customers willing to participate in online analyst survey and interviews.
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Facilitate the customer experience strategy to maintain and grow the customer reference base in APJ to better support Cornerstones win zones and regions. Develop a strategy for the region and reports regularly to management about results, success and promotes customer success stories internally and externally through various channels such as QBRs, 1:1 meetings, email announcements, internal massaging platforms, internal tools, website, social media etc.
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Work directly with customers to promote their brand, project and success and ensure the delivery of high quality promotional service and advocacy. You will work directly with customers to promote their brand, project and success and ensure the delivery of high quality promotional service and advocacy to customers.
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They are also required to coordinate and manage requests with internal parties such as comms, sales, marketing etc. The ultimate goal is creating an ongoing strategy for anticipating and meeting customer needs.
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Adaptabilityt to the different cultures and languages in APJ being able to host conversations with a diverse customer base. To better understand the needs of customers and align with sales and marketing, you need a to build a profound basis in Cornerstones products and solutions as well as an insight into the HR market and future trends.
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All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws.
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Develop and implement strategies useful in improving customer relationship, dedication, and satisfaction. Collaborate with an organizations marketing, PR, sales, customer service managers and advertising units to develop programs effective for improved customer experience.
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Up to 5 years of experience in the field of customer service or marketing. If you have a disability or special need that requires accommodation, please contact us at. Ability to courteously interact with customers to ensure positive customer experience.
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Support the sales and product team with reference calls, customer stories and requests for sales meetings. Well-versed in effectively interacting with customers and internal departments to identify and process their requirements.
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Interactions with customers need to reflect positively on the company. Fluent English is required. Product knowledge and market insights. Youve got what it takes if you have. Customer Service / Care Skills.
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In this role you will.
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Title: program manager Company: Cornerstone Ondemand
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