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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
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The Quality and Workforce Management Analyst acts as a liaison between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management related reports for the contact center.
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Workforce Management Analyst – Multiple Locations – Costco Wholesale. The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth.
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Perform other duties assigned by the Engineering, Design, and Construction Management Technology Director/Department Chair, Dean of Workforce Education, or Provost / Vice President of Academic Affairs.
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Proficient Computer Skills including MS Office Suite, Google Workspace, Customer Information Systems (CIS), Geographical Information Systems (GIS), and cloud-based applications for mobile asset and workforce management.
$100,000 - $121,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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In conjunction with the Workforce and Community Education Director, this position supports and strengthens relationships with business and industry to address workforce needs and assist with talent supply and demand.
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As an integral part of the Iowa Workforce Development, an Employer Liability Specialist of the Account Management team, will assist employers to establish, maintain, and terminate accounts that aid all of Iowa in Unemployment Process.
$48,505.6 - $72,508.8 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Job DescriptionSquare is looking for a Workforce Management Planning Analyst who is passionate about improving both the internal and external customer experience. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin.
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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Experience using various project management tools e.g. MS Project, Smartsheet, Vizio, and advanced Excel capabilities.
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Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.
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MELE Associates, Inc. is seeking to add an experienced Management Analyst to our National Security and Intelligence team, supporting a key customer within the Department of Energy (DOE) / National Nuclear Security Administration (NNSA.
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The Sr Director of Commodity Management is responsible for creating and driving strategic sourcing for a group of spend categories with enterprise-wide responsibilities for the procurement strategies as well as collaboration with cross functions to secure optimal purchasing opportunities for Cepheid.
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A prestigious and award-winning hospital located in the dynamic city of Las Vegas, Nevada Metro Area is actively seeking a skilled RN Case Management Director to join its team. As the RN Case Management Director, you will supervise care management operations, overseeing both daily and long-term activities at the hospital.
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Experience in strategy, organizational transformation, organizational development, process improvement, workforce strategy, change management, communications, monitoring and evaluation, or emergency response and preparedness.
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As of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development. Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
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workforce management jobs Title: workforce management analyst Company: Citi
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