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As the Workforce Management Analyst who will report to the Manager of Workforce Management Performance and Strategy, tand will be responsible for developing an efficient set of schedules for contact center staff based on forecasts provided by the WFM Forecasting Analyst, as well as providing real-time monitoring and amending schedules as needed.
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The Senior Manager, Workforce Management Product Manager will assist the Global Workforce Management (WFM) team, establish corporate and global standards and features to be delivered through the WFM technology stack including a focus only the overall user experience.
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The Texas Workforce Commission (TWC), a Certified Best Place for Working Parents, is seeking a Workforce Development Specialist II to join the Workforce Solutions Department located at 4794 Transportation Way, San Marcos, TX. This position does not offer teleworking options.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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As a Workforce Management Specialist , you will join a team of analysts and play a key role in helping the department achieve its service level and staffing goals. Education: Bachelor's Degree; or 2 years related experience and/or training; and 4 years of customer service which entails a minimum of 3 years workforce management experience; or equivalent combination of education and experience.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Workforce Management Forecasting experience. Work with the Leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as average speed of answer and abandon rate, and other specified call center goals and objectives.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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DISH is committed to a workforce where everyone's opportunities are limitless. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
Full-timeExpandApply NowActive JobUpdated 23 days ago - UpvoteDownvoteShare Job
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The Workforce & Analytics Manager supports daily Contact Center operations through the delivery of forecasting, scheduling and Real-Time Management (RTM) subject matter and trending expert, operational reporting and dashboards to Contact Center leadership, staff and chapter representatives and senior leadership.
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Able to demonstrate and apply a thorough knowledge of call center workforce management and network routing technologies (i.e. ACDs, Cisco, NICE WFM (IEX), Avaya CMS, eWFM Aspect, Verint etc.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Cooperate in evaluation procedures by students, Engineering, Design, and Construction Management Technology Department Chair, Dean of Workforce Education, and the Provost/Vice President of Academic Affairs.
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Job Title: Manager - Vegetation Management. Provides presentations on utility vegetation management. AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture.
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The Brownsville Community Justice Center seeks a Case Manager, Workforce Development to implement employment and/or entrepreneurial readiness learning initiatives for Brownsville youth through it's Place-Making and Workforce Development programming.
Full-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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2+ years of experience managing a Workforce Management (WFM) specialty role and hands-on experience with WFM and WFO systems. We are looking for an experienced Strategic Workforce Management Director to oversee forecasting, planning, staffing optimization, and reporting.
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Prepare technical guidelines and standard operating procedures to promote improved knowledge management and internal organizational efficiency, as well as support the OA/BOD Certification Manager and/or Acquisition Workforce Support Coordinator for all financial management-related career field training and certification activities.
ExpandApply NowActive JobUpdated 9 days ago
workforce management jobs Title: human resources manager Company: Chs Inc
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