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Examples of audit subject matter includes configuration management, incident and problem management, IT asset management, IT change management, service continuity management, IT vendor management, Operating Systems, SQL and Oracle Databases, Network devices (firewalls, routers, etc.
$111,408 - $189,738 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Technical Expertise: Serve as the subject matter expert (SME) in BMC Helix Service Desk, including configuration, customization, and administration of the platform. 4+ years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
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Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
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Experience configuring, implementing, and/or supporting ServiceNow modules, including the following in order of preference: Integrated Risk Management (IRM) (Policy and Compliance Management, Risk Management, Vendor Risk Management, Audit Management); Security Operations-Vulnerability Response; Incident, Problem, Change, and Knowledge Management; Service Catalog, Service Portal, and/or CMDB. Strong understanding of JavaScript, HTML, CSS, and other web development technologies.
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Skilled in production support with ITSM solutions including Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
$85,000 - $95,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with Configuration Management (Chef, Puppet, Ansible, Salt) and IaC tools such as terraform and AWS Cloudformation. Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk, Confluence, etc.
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IT Help Desk Support Specialist Key Responsibilities Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
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The Hanover Technology Group is hiring is hiring a Principal ServiceNow Application Engineer for our IT Service Management (ITSM) Operations team in our Worcester, MA or in a remote work arrangement.
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The IT Operations Manager is also responsible for developing, implementing, and continuously improving a set of IT practices for IT Asset Management, Change Management, Monitoring and Event Management, Configuration Management, Service Desk, Incident and Problem Management, Deployment Management, and others as identified.
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Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps.
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Credence Management Solutions, LLC (Credence) is seeking a Senior Configuration Manager to support our our Distributed Common Ground System (DCGS) program at Robins AFB, GA. The Air Force Distributed Common Ground System (AF DCGS) is an intelligence enterprise system, comprised of 27 active duty, Air National Guard (ANG), and mission partner sites, interconnected by a robust communications infrastructure spanning the globe.
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The Configuration Management Supervisor oversees and supervises the daily activities of the Design Engineering Document Control personnel and material compliance personnel (REACh, PFAS, etc.
$94,000 - $140,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Actively partners with the Director of Service Management and other cross-functional IT leads to define, implement, measure, and continuously enhance ITSM processes for the IT Help Desk.
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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
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Serve as the User Support Service Delivery Manager responsible for the delivery of end user services and support /incident activities for three teams: Desktop, Imaging, and Release & deployment (Mi crosoft Customer Engagement Methodology ( MCEM ) , Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune.
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incident configuration management service desk jobs Company: Chenmed
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