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Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (“home”) delivery of vehicles.
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Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.
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Sales and customer service experience, in an area such as retail, is preferred. Assist customers progress through the sales journey via the web chat or text-based platform. Connect with Web-based and SMS (Short Message Service) customers via a chat platform, to discover and progress customers to the best next step in their car shopping journey.
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Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.
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Sales and customer service experience, in an area such as retail, preferred. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.
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Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications. Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
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This is a high-energy sales environment where you will work as a team to meet goals. Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
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This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
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Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory. As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process.
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The requirements listed below are representative of the knowledge, skill, and/or ability required. Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
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Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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Display confidence in self, the product and CarMax. CarMax, the way your career should be! This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
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To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
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We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too. Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
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While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
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service sales jobs Title: representative Company: Carmax
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