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As the Director of Customer Success you will champion improved communication across departments, streamline processes, minimize duplication of effort, ensure alignment in prioritization and resource allocation, and enhance overall operational efficiency to deliver a top customer experience.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Customer Success Manager. We are seeking Customer Success Managers (CSM) to leverage their interpersonal skills and financial knowledge to help clients utilize YCharts to its fullest.
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The Customer Success Operations team manages the day-to-day operations of the CS organization (Workforce Management, Vendor Management, Tools/Infrastructure), as well as identifying, designing and implementing strategic projects to improve the performance (quality and efficiency) of our CS team.
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Department: MHP CUSTOMER SUCCESS. Customer Success Specialist (Bilingual Korean) Customer Success Specialist (Bilingual Korean) The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey.
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We are experiencing rapid growth and looking to add a Customer Success Representative to our team. At least 2 years of experience in a customer-facing, or customer-success role.
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Minimum 3+ years’ experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager. Reports to VP, Customer Success.
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They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. The goal of our Customer Success Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform.
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The primary goal of the Customer Success Manager at NICE is to work closely with our customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business.
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As our Client Success Manager, you will work closely with Sales Director to provide insight on client-to-business interactions, improve customer satisfaction and experience through product support, and handle clients' complaints and requests.
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As an Enterprise Customer Success Manager at GoodTime, you will help change the way companies run their current recruiting operations. Learn more at goodtime.io. The Role We are hiring an Enterprise Customer Success Manager to help scale our customer base.
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Experience managing and leading strategy for software and tools, such as Salesforce, Excel, and Gainsight related to Customer Success Management in a B2B SaaS environment. Develop and own strategic and operational vision to support and drive business decisions for Udemy Business Customer Success, Renewals, Professional Services at scale.
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Asplundh Tree Experts (Asplundh) is seeking a Customer Success Manager to join the Asplundh Digital Innovation Team, reporting to the Director, Digital & Geospatial. Experience in Change Management, Software Training and Deployment, Customer Success, or a client-facing role.
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As we continue our rapid growth, we are looking for a new member to join the team as a Customer Success Manager in Graham County, AZ. Within this role, you will introduce, educate, and continually support the customer success of our decision support system.
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The Customer Success Manager (CSM) is responsible for managing the Customer Experience and Journey through the engagement lifecycle for a portfolio of clients. Operate in a mode of continuous improvement; identify and implement improvements to enhance Customer Success objectives.
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customer success virtual jobs Company: Brainhi
FEATURED BLOG POSTS
Recruiting in a Recession: Hard Truths That Talent Acquisition Experts Must Accept
The summer had economists from around the globe embroiled in a debate about a possible recession coming in the next few years (or months). As of October 2022, the U.S. Labor Department data put the current inflation rate at 7.7%. The recent layoffs in the tech industry are just the first of what is soon to be a string of cutbacks by companies looking to save costs. For recruiters, this means freezes in hiring and fewer openings. It will also include the uphill task of finding the best candidates for them from the coming influx of recently laid-off job seekers. Now is probably a good time to brace for tough times in the next few years in the talent acquisition industry. To survive and thrive recruiting in a recession, here are some hard truths you will need to accept.
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We’ve all heard how important it is to set professional and personal goals. Developing and establishing goals keeps us motivated and moving forward in life. But not all goals are created equal. If you’re chasing goals that are too lofty, you’ll end up disappointed when you cannot reach them. Setting goals that are achievable and measurable is the key to success.
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Talent acquisition is a multi-stage process where candidates undergo various application steps before getting hired. The unfortunate reality is that it is a labor-intense system, with the hiring manager and recruiter often handling all of the work on their own. Ask any one of them, and you will hear about the overabundance of applications and the demanding task of filtering through them to find the best candidates. The quality of talent suffers under the weight of all that work on one person's hands. It's not easy, but as many companies are starting to realize, there is a better way. The future of talent acquisition lies in collaborative recruiting!
4 Talent Acquisition Trends Going Into 2023
For better or worse, a side effect of the COVID-19 pandemic was a marked shift in talent acquisition practices worldwide. With the struggle to retain talent that began in 2020, companies have had to rethink recruitment strategies. The result has been new talent acquisition trends that are well on their way to becoming commonplace. These are the practices that are going to become even more widespread going into 2023.