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As a member of the EUV Tech Support team as ASML, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed.
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Provide direct support and assistance to less YieldStar experienced ASML personnel as necessary. As a CS engineer, you are responsible for maintenance, upgrade, and overall performance of the ASML YieldStar hardware.
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The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
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The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
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As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation.
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As the face of ASML to the customer and the voice of the customer to the rest of the company, Customer Support is the first line of help when something breaks - we are always there, on-call, day or night, delivering solutions in time critical situations.
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Technical Support Engineer - Source Vessel. The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.
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Provide appropriate support and assistance to less experienced ASML personnel as necessary. ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.
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The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.
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The Technical Support Engineer (TSE) has a leading role in the team and interacts with the customer on diverse levels. You’ll report to the Senior Team Lead, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.
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Problem handovers and routing - Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear.
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Position works under the direction of a Manager, Supervisor, or Sr. Engineer. Work with co-workers, customer, and technical support in isolating and solving problems. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
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