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Provide direct support and assistance to less YieldStar experienced ASML personnel as necessary. Having a proactive and entrepreneurial mindset will make you, ASML, and our customer successful.
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The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites. ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.
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The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
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This Senior Team Lead will have 12-15 direct reports that vary from SAP Analysts to Technical Project Coordinators and be responsible for 1:1 coaching, annual performance reviews, customer escalations, and project deadlines.
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The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
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Drive continuous improvement not only to optimize the performance of the team but also to improve ASML operations. Although we do not have an immediate opening, we value proactive candidates like yourself who are looking to build a meaningful career with ASML. We will keep your application on file and confidential for future consideration.
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Customer site requires Covid-19 vaccination barring medical or religious exemption. Ability to establish and maintain cooperative working relationships with manager, co-workers and the customer.
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Both to ensure personnel are at peak operational readiness to support installations today but also developing the team to meet future business needs. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
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Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
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Need to know more about applying for a job at ASML? This role sits within EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron). Minimum 5 years' experience working in a manufacturing environment with a technical background on metrology and/or lithography.
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As the face of ASML to the customer and the voice of the customer to the rest of the company, Customer Support is the first line of help when something breaks - we are always there, on-call, day or night, delivering solutions in time critical situations.
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The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.
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Work with co-workers, customer, and technical support in isolating and solving problems. Provide appropriate support and assistance to less experienced ASML personnel as necessary.
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The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.
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In every market where ASML conducts business, the Customer Support Team makes the most complex machines work consistently and predictably for our customers every day. Local site Customer Support branches perform these tasks for the customer within the specific region.
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Title: customer support Company: Asml
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