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We are looking for a Service Delivery Manager who will help us reinvent how we deliver technology support to our worldwide colleague base while modernizing the support experience. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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5+ years of experience leading a production support, customer service or related function. Prior experience in end user computing, production support, or customer service is strongly preferred.
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Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events) Demonstrated knowledge of Business Travel Service Delivery and Client Management.
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Solid understanding of Business Travel Service Delivery technology/tools and processes. Leading the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
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Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
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Identifying outstanding travel needs in the regiona, and developing innovative solutions to enhance efficiency & improve traveler/caller experience during service fulfillment. Researching the marketplace and competitor products and services to highlight the value that distinguishes American Express Global Business Travel products, and specifically uses MI, benchmarking, and technology as critical value drivers.
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All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status.
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The Client Manager's role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Working with a hard-working team in a collaborative environment, the regional client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Wellbeing resources to support mental and emotional health for you and your immediate family. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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Previous large market /multinational client experience preferred. The Regional Client General Manager acts as the primary point of contact for our global clients' strategic needs in the Americas region.
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The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders.
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Providing mentorship to customers in the transformation of global goals and strategies to optimize performance across their regional program. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
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In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only.
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delivery service jobs Company: American Express
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