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Working knowledge of various reporting, Workforce Management, and ACD tools (Business Objects, Aspect WFM, Avaya, RingCentral, Genesys, etc. Technology Management: Oversee the use of technology tools and systems to support Omni-Channel operations, including dialer platforms, CRM systems, and workforce management software.
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2,230 (and growing) facilities throughout the US. To support our growing platform solution in our 13 Divisions, we are seeking an Industrial Engineer - Workforce Management to join our dynamic team.
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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
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The Senior Manager, Workforce Management Product Manager will assist the Global Workforce Management (WFM) team, establish corporate and global standards and features to be delivered through the WFM technology stack including a focus only the overall user experience.
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Able to demonstrate and apply a thorough knowledge of call center workforce management and network routing technologies (i.e. ACDs, Cisco, NICE WFM (IEX), Avaya CMS, eWFM Aspect, Verint etc.
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Cooperate in evaluation procedures by students, Engineering, Design, and Construction Management Technology Department Chair, Dean of Workforce Education, and the Provost/Vice President of Academic Affairs.
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Provide basic career services, WIOA intensive case management services, and job matching services to a targeted caseload of jobseekers within the assigned community. Title: Community Workforce Connector.
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As the Senior Operations Support Lead, you will be responsible for our Vendor and Workforce Management functions, and for those teams' strategic vision and goal setting, prioritization, investment decisions, financial impact, and regulatory and external partner compliance.
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Proficient Computer Skills including MS Office Suite, Google Workspace, Customer Information Systems (CIS), Geographical Information Systems (GIS), and cloud-based applications for mobile asset and workforce management.
$100,000 - $121,000 a yearFull-timeExpandApply NowActive JobUpdated 0 days ago - UpvoteDownvoteShare Job
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Prepare technical guidelines and standard operating procedures to promote improved knowledge management and internal organizational efficiency, as well as support the OA/BOD Certification Manager and/or Acquisition Workforce Support Coordinator for all financial management-related career field training and certification activities.
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Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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As an integral part of the Iowa Workforce Development, an Employer Liability Specialist of the Account Management team, will assist employers to establish, maintain, and terminate accounts that aid all of Iowa in Unemployment Process.
$48,505.6 - $72,508.8 a yearExpandApply NowActive JobUpdated 0 days ago - UpvoteDownvoteShare Job
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The Neurosurgery Research and Workforce Coordinator supports the Executive Director, Chief Physician Assistant, Director of Operations, Research Administrator and Education Programs for the Department of Neurosurgery, including but not limited to Payroll and timekeeping, meeting preparation and coordination, phone management, and calendar management.
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Education: Bachelor’s Degree in Business plus minimum of 2 years of experience in Workforce Management Queue Performance Analyst role with Workforce Management systems (e.g., Verint, Aspect eWFM , NICE IEX, etc.
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This position is also responsible for the workforce management practices and oversight of methods of work order generation for dispatching personnel for preventative maintenance, reactive maintenance, and customer issues.
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workforce management jobs Title: workforce management consultant Company: Accenture
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