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The Sales Contact Center Supervisor reports to the Sales Contact Center Manager to lead the inside sales efforts in the Sales Contact Center. This position focuses on the productivity of the inside sales teams by supporting the Sales Contact Center Manager in planning, sales reporting, goal setting, sales process optimization, sales, contact center software & CRM training.
$47,500 - $50,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As a pivotal member of the senior leadership team, this role directs the overall strategy and operations of the Contact Center, is accountable for all aspects of attracting, retaining and coaching talent, while maintaining daily operational supervision and employee development.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM's Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world. This is a temporary, remote position contingent on hurricane disaster relief needs.
TemporaryExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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You will report to the Enterprise Contact Center Infrastructure Manager. Collaborate with peers and other technical teams on the end state design of the contact center platform and telephony requirements.
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Nelnet Managing Director- Contact Center (In Office) Cheyenne , Wyoming Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Review Contact Center Representatives weekly timecards in Paylocity Time and Labor; make necessary edits/corrections; approve all CSR timecards by the bi-weekly payroll deadline. Oversee performance management; provide insight into employee performance through observation and quality control reviews; support team member development by providing coaching and guiding team members daily; ensure performance management improvement plans are being followed and reviewed; bring quality control issues and/or poor performance issues to the Contact Center Manager.
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MCI is seeking agents to work as needed in response to disaster relief efforts. MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Under the general supervision of the Contact Center Supervisor and following established policies and procedures performs Contact Center tasks for all Lifespan Affiliates using computer telephony integration (CTI) equipment.
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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
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Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.
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contact job Title: vp strategy Company: 81qd
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