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Serve as the department's primary tool and technical administrator, responsible for the management and optimization of our tech stack, which includes Zendesk, Ultimate AI Chatbot, Salesforce, Unbabel, UnitQ, Tableau, and similar platforms.
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Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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Senior PHP Software Engineer, WFM page is loaded Senior PHP Software Engineer, WFM Apply locations Remote, Serbia Remote, Poland time type Full time posted on Posted 7 Days Ago job requisition id R26583 Job Description About the Job As Zendesk expands its software engineering team, we're seeking a seasoned Backend Software Engineer who will play a crucial role in driving our backend processes and products to new heights.
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Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus. Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus. Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus.
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Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show. Configure, maintain, troubleshoot all technical equipment, including computers (windows, Macs), printers, switches, phones, conference rooms, TVs, and back office system, IT asset management.
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Working knowledge of ZenDesk, Veriff, Jira, LexisNexis. 1+ years of AML/KYC/OFAC compliance experience working at a bank or financial services firm. Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring.
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Experience with tools such as JIRA, Zendesk, HPSM, Siebel, Rabbit MQ etc. Knowledge of Snowflake, Splunk, Apttus, Docusign, Spring CM, OKTA integration and other cloud solutions. Experience working with Integration Technologies such as MuleSoft,Jitterbit,Boomi, Informatica, Talend,Snaplogic, Salesforce APIs, APEX,and other similar ETL tools.
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Zendesk is in search of an exceptional Sr. Manager, Threat Prevention & Engineering to guide, scale, and mature our threat prevention and security engineering initiatives. Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
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Experience with Salesforce, Affinaquest, Zendesk, or Blackbaud Stewardship Management. Serve as Zendesk agent for Central Stewardship tickets. The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Stewardship Program Manager.
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Were led by an experienced team that has experience growing and scaling companies like Checkr and Zendesk. React, Rails, PostgreSQL, Airflow, Dataflow, Elasticsearch, Kubernetes, Google Cloud Platform.
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You will familiarize yourself with the tools and resources that the Customer Implementation Specialist will use on a day to day basis (GSuite, Zendesk, Jira, SQL Server Management Studio, Confluence, etc.
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Train and successfully onboard new agents and brands onto the Zendesk platform. We're the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes.
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Items are received via multiple channels, including IT Help Desk, Zendesk case management system, email, or Instant. Workday Integration Analyst page is loaded. Workday Integration Analyst. Knowledge of Developer tools such as Studio, Oxygen, Postman/SOAP UI or its equivalent.
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Experience working with an Customer Service Management (CSM) ticketing system tool, such as Zendesk. Perform CTO Inbox Management functions in the Zendesk (ZD) Customer Service Management tool.
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High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred. AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets.
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FEATURED BLOG POSTS
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.