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ResponsibilitiesProviding timely and friendly replies to user queries via the Zendesk platformAccurately reporting bugs to the Development teamSharing feedback and feature requests from users with the Product teamAssisting with writing and reviewing documentation for usersReviewing suspect accounts to identify spamParticipating in calls and projects with other teams as needed to provide a voice of the user to the organizationAssisting with other projects as needed.
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Fluency in written and spoken EnglishExperience providing support via a helpdesk platform (Zendesk or similar)Exceptional communication and prioritization skills; ability to get things done in a dynamic environmentMotivated and results-driven, with a high-level of energy, enthusiasm, and initiativeTech-savvy with the ability to learn about and troubleshoot technical issuesNice-to-Haves.
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Familiarity with ZenDesk, Veriff, Jira, LexisNexis platforms. 1+ years of AML/KYC/OFAC compliance experience in a banking or financial services environment. Proficiency in specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, and suspicious activity monitoring.
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Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus. Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus.
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ORCID: Temporary User Support Specialist - Fully Remote. This position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. ORCID is seeking an enthusiastic and motivated User Support Specialist with exceptional communication skills to join our user-centric and highly responsive User Support team.
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Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation. Review and enhance various KYC processes, including Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD.
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The User Support Specialist will respond to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry. Preferably you are based in time zones from UTC +2 throughUTC -1.
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Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests.
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Zendesk and HubSpot experience is a plus. Zendesk and HubSpot experience is a plus. Future is building the most rewarding way to pay in the sustainable economy, incentivizing consumers to make climate-friendly purchases and supporting the shift towards a low-carbon future.
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Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9. Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9.
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Proficient in Shopify, Gorgias/Zendesk. FOROM is a multi-brand designer furniture e-commerce company that recently opened a showroom in New York. Proficient in Shopify, Gorgias/Zendesk. Must be comfortable with Apps / Tech, like Shopify, Ticketing Systems.
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Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. At least 2 years of proven work experience as Operations Supervisor/TL/TM in an International third-party collections.
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Familiarity with ITIL processes and experience working with a support ticketing system like ServiceNow, Salesforce or Zendesk. Deploying/Testing relativity Hot fix & Rap file deployments. Relativity Application Engineer must be familiar with Relativity UI, server administration, networking, and SQL Server.
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1+ years of experience with CRM software (Copper, Zendesk, or related) and database management. 1+ years of experience with CRM software (Copper, Zendesk, or related) and database management. Must be available and willing to work extended hours as needed (during crunch times.
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Working experience supporting LAMP, confluence, jira, trac, SVN, GIT, JAMF, Zendesk. Working experience supporting LAMP, confluence, jira, trac, SVN, GIT, JAMF, Zendesk. Working knowledge of Cloud services, Azure, AWS, GCP, MS Intune.
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