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Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk. - Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.
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Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with ticketing systems and practices. Zendesk knowledge is an advantage.
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Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system. We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.We are an equal opportunity employer.
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Experience with a financial institutions regulatory reporting requirements (Call Report) containing such items as the banks income statement, balance sheet, loan information, deposit information Use of or familiarity with a support ticketing system such as ZenDesk, Dynamics, Salesforce, Jira. Use of or familiarity with ADFS or Azure AD, Network Administration.
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QualificationsMinimum 2 years in a customer service or customer interfacing roleExcellent communication skillsExperience with ZenDesk or similar is preferredAbility to multitask, prioritize, and manage time effectivelyStrong computer skills including but not limited to the ability to use spreadsheets, email, Slack, and other communication platformsThe ability to adapt/respond to different situations in an empathetic mannerAdditional Information:Full-time, non-exempt, 40 hours a week.
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Education and Experience Bachelors degree preferredMinimum one year of previous inbound call center experienceType 40 words per minuteCompetence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
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Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) You will be empowered to leverage Pro-Vigils ticketing platform and dashboards to manage your ticket queue and will work in a team environment to enhance your knowledge and that of your teammates.
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Exceptional attention to detail and ability to solve complex, interdependent problems required toFamiliarity with scripting languages a plusFamiliar with SOAP and RESTFul web service APIsProficiency in Windows/Mac/LinuxBasic understanding of databases and database queriesFamiliarity with ticketing systems (i.e., Zendesk, Salesforce Service Cloud, etc.
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Familiarity with Zendesk, Jira or similar ticketing systems. Familiarity with Zendesk, Jira or similar ticketing systems. Experience with project management tools (ClickUp, Wrike, Basecamp, or similar.
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Experience in a ticketing system such as Salesforce or Zendesk. Intermediate to advanced Excel skills; including vlookup, index match, pivot tables. Guideline is seeking an Operations Associate to support the servicing of our customers behind the scenes and provide a seamless onboarding experience.
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IT and networking technology background required, Cisco switches preferred 1-3 years related experience in Audio-Visual systems installation in commercial and/or CCTV Crestron control systems experience preferred BIAMP programming experience preferred Must have a valid driver's license Experience with installations and project management Experience with service calls Experience with Zendesk ticketing system.
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Experience working in a ticketing system (i.e. ConnectWise, Halo, Zendesk) a plus. Writing detailed documentation and notes, analyze and maintain support requests in our ticketing system.
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Knowledge of ticketing systems such as Zendesk is a plus. Our client is searching for an experienced Field Support Engineer to join their IT support team in the Macon, GA area. Knowledge of ticketing systems such as Zendesk is a plus.
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Experience using a ticketing system (ServiceNow, Remedy, Footprints, ZenDesk). Under the supervision of the Registrar IT Lead, the Registrar Systems Operations Support & Systems Developer applies professional programming concepts for small to medium-sized projects or portions of larger projects in support of the Office of the Registrar.
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Monitoring and maintaining of Client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (Client) using remedy Portal ticketing system. Managing Helpdesk Tickets of Telecom related issues using Zendesk.
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