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THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICEThe Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills.
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The Field and Technical Support Specialist is responsible for generating numerous opportunities per day to management, engineering and/or other Klein employees onto job sites to observe and/or receive feedback on current tool applications, new products being developed, potential opportunities for improvements or potential new ideas.
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Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment.
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Increases and maintains technical knowledge relating to all ILS/eCommerce platform and ERP IssuesEarly participation in product design and testingTriage and prioritize Level 2 support issues on a daily basis.
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SWBC is seeking a talented individual to manage the personnel that administers Salesforce, Zendesk, and HubSpot platforms for the company as well as manage the architecture and development by providing technical support to internal business stakeholders, i.e. senior management and system users, and coordinate system administration functions with IT personnel.
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Familiarity with remote desktop support tools and ticketing systems (e.g., ServiceNow, Zendesk) is highly desirable. As a Help Desk Support Specialist your primary role is to provide technical assistance and support to end-users within the organization.
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To be a Technical Support Specialist at Fullpath you need to have: At least 1-year of experience in troubleshooting for SaaS products At least 1-year of experience working with Tier 1 Lead /Tier 2 support Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.
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The Technical Support Specialist is a critical position within the RED Product Support team that delivers RED customers the support they need through multiple communication channels including support tickets, chat, and phone calls while providing the best possible customer service experience.
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As a Technical Support Chiller Specialist, you will be providing remote technical support for the startup, operation, and service of Trane Commercial Chiller equipment to include La Crosse and Pueblo products.
$92,000 - $121,000 a yearRemoteExpandUpdated 27 days ago - UpvoteDownvoteShare Job
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In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. 2+ years of experience in technical customer support at a SaaS company, or similar.
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Adecco Staffing is assisting Chico's FAS with their search for a Technical Support Associate. Click on apply now for immediate consideration for this Associate, Technical Support in Winder, GA. We look forward to hearing from you.
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As a Technical Support Representative II , you will provide top-tier technical support to both customers and distributors, manage case logs and resolutions, and maintain an exceptional level of customer service.
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4+ years customer-facing support for API products (Sales Engineer or Technical Support) or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT,js, Python, Node.js, or C.
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Demonstrated technical aptitude with proficiency in administering and managing Salesforce Service Cloud and Experience Cloud, with the ability to learn other platforms like Ada, Assembled, Talkdesk, Zendesk, Guru, MaestroQA, etc.
$106,930 - $144,670 a yearFull-timeExpandUpdated 30 days ago - UpvoteDownvoteShare Job
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Experience working with any ticketing system (preferably Jira, Service Cloud and/or Zendesk) This candidate will be a technical leader in the Customer Success organization who will function as a primary conduit between Customer Success and Engineering.
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