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Their team has successfully launched a new and innovative technology SaaS platform, which serves millions of consumers, tens of thousands of aesthetics providers in the US. Now, they are looking for a Technical Product Support Engineer to join their Technical Support group as they prepare to launch a new array of game-changing technologies on their successfully adopted platform.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Experience of SaaS, Office 365, Azure, Active Directory, VPN, Teams/Slack, Zoom/Webex is highly desirable. Working knowledge of Mac OS and Linux, as well as Ticketing Platform (ZenDesk, ServiceCloud) is a plus.
Full-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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Deep knowledge of and experience with both mature and emerging SaaS solutions, including Atlassian, Figma, Slido, Slack, Zendesk, HubSpot, etc. While some established SaaS products like Zendesk and HubSpot are in a maintenance phase, requiring guidance for product maturation or troubleshooting, others like Atlassian require full lifecycle setup and integration.
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Provide expert oversight and strategic guidance for established SaaS products (e.g., Zendesk, HubSpot), ensuring they continue to meet the agency's evolving needs and compliance requirements.
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Lead the end-to-end setup, configuration, and integration of new SaaS solutions, such as Atlassian, ensuring they are tailored to the agency's requirements and federal standards. Advanced degrees or certifications in cloud computing or SaaS technologies preferred.
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Hands on experience with client/server software systems, SQL, Microsoft Server, Oracle databases, IT networking standards, Microsoft Remote Desktop, hardware/software troubleshooting in remote user environments, and enterprise SaaS software solutions (including CORRIDOR.
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Collaborate with Product Owners, the ICAM lead, the Security Team, DevOps engineers, and other stakeholders to ensure that all SaaS solutions are seamlessly integrated and aligned with the agency's IT architecture.
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Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk. What you’ll do: In an environment where technology is transforming the customer care landscape, we offer our customers the ability to contact us via Live chat, chatbot, email, phone, and Live Consultation.
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Salesforce Service Cloud or Zendesk. Significant experience in frontline Technical Support in highly complex B2B SaaS environments. Hands-on experience troubleshooting/investigating AWS, APIs, reading and analyzing logs, monitoring/alerting, incident management, and reporting.
$75,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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This role demands a strong blend of technical expertise and strategic oversight, providing a unique opportunity to shape our SaaS landscape. This role is ideal for a proactive, solution-focused SaaS Engineer/Architect who is passionate about leveraging technology to enhance organizational capabilities and efficiency.
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Associate’s Degree in a related field or 2 years experience in a project management role; bonus points for experience in customer-facing SaaS technology, Hotel Operations, or Hospitality Marketing.
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The Leidos Health Mission Solutions Business area of Leidos is seeking a highly skilled SaaS Engineer/Architect to support our federal customer. Serve as the primary liaison with SaaS vendors for new products set up, feature requests, and complex issues troubleshooting.
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Act as a senior advisor for SaaS administrators, offering insights for product maturation, best practices, and advanced troubleshooting for complex production issues. The successful candidate will oversee the configuration, deployment, and management of a variety of SaaS products, ensuring they align with our operational needs and federal compliance standards.
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Ensure the security, scalability, and reliability of all SaaS deployments in compliance with federal cybersecurity protocols. Facilitate knowledge sharing and conduct training sessions to empower internal teams with the skills needed to effectively use and support the SaaS products.
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Knowledge of one or more preferred: 3D Printing, Robotics, CAD, Cloud-based software, SaaS. Previous experience with a ticketing system or CRM system (Salesforce, Zendesk, etc.) Knowledge of one or more preferred: 3D Printing, Robotics, CAD, Cloud-based software, SaaS.
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