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We're backed by some of the Valley's leading venture capitalists-including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst-and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.
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Familiarity with cloud-based ERPs (NetSuite, Intacct, QBO) and Cloud Storage Providers (Box, Dropbox, Google Drive, OneDrive, Egnyte) a plus. Familiarity with team systems a plus, including Zendesk, Slack, Guru, Zoom, Gong, JIRA, Pendo, Salesforce, GSuite, Showpad.
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Utilize Zendesk ticketing system to respond publicly to tickets and collaborate internally with Product Support and Customer Success team. The cloud-based, AI-enhanced software is trusted by more than 1,000 accounting teams, including those at Lyft, Twilio, Instacart, Zoom and The Golden State Warriorsand proud to be rated #1 across all user review sites.
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Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner just to name a few. + Drive efficiencies utilizing tools such as Zendesk, Confluence, Slack and Jira.
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Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean. Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean. These assistants will free people up to focus on the higher-level, creative aspects of their work.
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Comfortably conduct discovery to understand customer needs, uncovering upsell opportunities within your account book or flagging risk. Act as the voice of the customer to our internal stakeholders, including flagging and managing risks, advocating for their needs, and ensuring alignment on objectives.
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The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
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Refine existing articles and author new articles on the FloQast Knowledge Base to deliver efficient self-help resources for clients. Product Support Specialist. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Product Support Management, Customer Success Management, Set-Up, Engineering, Product, etc.
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Working knowledge of Microsoft Office Suite, Dropbox, Google drives, Gmail and basic CRM management; Zendesk, Monday.com and HubSpot preferred. Expected to respond to client email with the hour and phone calls within 15 minutes of missed or voicemail and document the actions and resolutions in Zendesk.
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Work alongside Sales Operations to administer key go-to-market business systems, including Salesforce, Outreach, Qualified, Zendesk, Hubspot, Looker, Gong.io. Work alongside Sales Operations to administer key go-to-market business systems, including Salesforce, Outreach, Qualified, Zendesk, Hubspot, Looker, Gong.io.
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Demonstrate proficiency in Google Docs, Google Drive, ZenDesk, Trello, Dropbox, DocuSign, Outlook, and other software used to perform responsibilities. Manage all consignment agreement master documents, updating them as needed and keeping current/consistent copies in Dropbox and DocuSign.
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Tech-savvy with experience in G Suite, Help Desk software like Intercom or ZenDesk, CRM software like HubSpot, VOIP phone systems, and DropBox. Marketing tools like Google My Business, Google Analytics, and Google Search Console At StoragePug, we value: We Make it Happen.
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Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy. We are fanatics about the success of our customers. Lead special projects with clients in collaboration with Customer Success team, including consulting on software migrations and connecting FloQast to new integration partners.
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Experience with Zendesk a plus. Our team is rapidly growing and comes from diverse backgrounds including Google, Dropbox, Amazon, Pinterest, Facebook and Affirm. Learning & Development: We offer a $1,500 per year stipend for your personal career development.
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Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more.
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