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Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment. Bonus QualificationsExperience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.
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Strong familiarity with MS Windows (10 / 11) and MS Office Suites (O365) Printer troubleshooting and maintenance (laser and thermal ribbon) Handheld PC device troubleshooting and support (warehouse management scanning devices.
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In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365) Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem solving abilities, and specialized knowledge to educate our workforce.
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The ideal candidate will possess 3 to 5 years of experience in IT support, demonstrating proficiency in Windows 10/11, Microsoft Office Desktop Suite, use of remote support tools such as Splashtop, SonicWALL and other various firewalls, ISP troubleshooting, Atera or other ticketing system experience, end user support, inventory management, process documentation, VOIP systems, and Microsoft 365 Exchange/SharePoint/Teams administration.
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Windows System Administration of Windows Server 2012/2019 and Windows 7/10 including enterprise level administration of common network services such as Active Directory, DNS, TCP/IP, DHCP, Exchange, group policies, and troubleshooting.
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Must possess MECM, O365, Intune experience & knowledge of Windows 10/11. Windows 10/11 desktop migration (Windows design/migrations, MDT, DDPS, MDOP, OSD, Office suite migrations.
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Basic knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems.
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1 - 3 years of experience with Microsoft Office Suite products including Outlook, HP Server, Laptop and Desktop hardware, ServiceNOW, Active Directory, Windows XP-10, Windows Server 2012, remote control technologies such as Microsoft Remote Desktop, HP VMS, Terminal Emulation programs, SCO Unix, Aruba wired and wireless networks and Avaya PBX/IP Telephony.
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Creating/troubleshooting/ administration of GPO Policies of CIS benchmarks for office, windows 10/11, Windows server, and apps within scope of CIS benchmarks. In depth knowledge of windows server and desktop OS with respect to creating/ troubleshooting/ administration of domain and local GPO's.
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Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
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Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
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Proficient in computer software: Microsoft Windows 10, Office 365, Cascade, Powerbase, RTS, SEL AcSELerator Quickset and RTAC. Assist in the installation, maintenance, analyzation, and troubleshooting of remote terminal units (RTU’s), network port switches, SCADA equipment, substation battery systems, transformer control circuits, voltage regulation relays and controls, breaker control circuits, and protective relays.
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Proficient in reading and utilizing DC control circuitry drawings, AC three-line drawings, panel wiring diagrams, equipment drawings and all other drawings associated with the protection of substation equipment.
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Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment.
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The Service Desk Manager Expertise in troubleshooting core services such as Windows 10, Microsoft O365 applications, HP MFD printers, desktop applications and manage the PC lifecycle and associated tools for the organization.
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