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Proficient in computer software: Microsoft Windows 10, Office 365, Cascade, Powerbase, RTS, SEL AcSELerator Quickset and RTAC. Assist in the installation, maintenance, analyzation, and troubleshooting of remote terminal units (RTU’s), network port switches, SCADA equipment, substation battery systems, transformer control circuits, voltage regulation relays and controls, breaker control circuits, and protective relays.
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Prior work experience and knowledge of: Windows Server 2016, 2019 and 2022 Windows 10 Office 365 Symanteck Veritas Carbon Black Cisco Firewalls MCP, DCSE, Preferred. Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution.
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Requires ten (10) to twelve (12) years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED or five (5) to seven (7) years of experience with a Bachelor's Degree (Computer Science, Computer Engineering, Systems Engineering, Information Systems, Data Analytics or similar.
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Troubleshoot and resolve reported firm-related issues, including but not limited to Windows 10, Microsoft Office and other productivity applications, printing, networking, telephony, and videoconference.
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Critical Thinking, Customer Support Systems, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Problem Solving, Technical Troubleshooting. · Comprehensive knowledge of Windows-based desktops and the key Firm applications (i.e. Microsoft Office Suite, Adobe Reader, Internet browsers, Bloomberg, etc.
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Proficient in reading and utilizing DC control circuitry drawings, AC three-line drawings, panel wiring diagrams, equipment drawings and all other drawings associated with the protection of substation equipment.
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EUC support experience in Windows 10/11, O365, OneDrive, Microsoft Azure, Teams, Box, installation, configuration and maintenance and other major desktop applications. Onboarding process support including provisioning installation and delivery of EUC hardware and services.
$50,000 - $64,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Substation protection and control technician is responsible for assisting higher classifications in performing installation, maintenance, and testing of protective systems including instrument transformers, batteries, DC control circuitry, AC control circuitry, protective relays, communication systems (RTU), and all other duties related to substation protection.
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Experience with installation, configuration, integration with and usage of the following tools and technologies: Helms Charts, YAML, Kubernetes, Kubectl, Kubernetes IDE, NFS, SMB, S3, SQL Server, Windows Server, Windows 10/11, Linux (CentOS, Ubuntu, RedHat), Hadoop.
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The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system.
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Certified in Linux/Unix and/or, MCSA and/or MCSP on Windows Server and Windows 10, CCNA and/or CCNP. General Experience: Minimum of ten (10) years hands-on specialized Radio Frequency Communication Systems experience and demonstrate In-Service sustainment engineering functions (e.g. design, development, evaluation, testing, and maintenance) of electronic equipment and systems experience in Navy GBS or another Shipboard Communication Systems Program.
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Strong Windows 10 desktop administration skills to provide end-user support. Windows 10 certification - MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA.
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Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway · Maintain and create system documentation. · Ability to surge hours worked through events · Able to create simple scripts (i.e. powershell or bash) · Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef. · Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.
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Provide Windows 10 desktop administration and end-user support, including operating system deployment and imaging via MECM, client application installation, roaming profiles, troubleshooting, and peripheral support.
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Thorough working knowledge of Microsoft Office and Windows 10/11 Operating Systems, Windows Server Operating Systems, Azure EntraID, and Intune. Provide remote and in-person technical support, incident, and problem management to end-users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc.
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