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Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 7/10, iOS and Android, Microsoft Office Professional 2007 and 2013, McAfee HBSS and HIPS, Citrix VDI, SharePoint, and Microsoft Active Directory.
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Experience managing mobile devices such as Windows 10 and iOS utilizing Microsoft Intune or other Mobile Device Management solutions. Proficient with Active Directory, VPN, and Microsoft Azure.
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Excellent technical knowledge and aptitude in the following areas: Active Directory, Workspace One, SCCM, GPOs, Windows 11, Windows 10, Kiosks, Virtual, Mobility, Reporting, strong documentation, and analytical skills.
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Demonstrated knowledge and experience supporting Active Directory, Group Policy, and DNS. Demonstrated Skills in three or more of the following: Linux, Red Hat, Microsoft Windows 10, Server 2012 & 2019, drivers, applications, vulnerabilities management, security requirements and postures, quarterly STIG updates, interact with corporate and vendor SMEs to solve complex problems, RMF experience, ACAS scanning, build and maintain Linux Systems.
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Experience with Windows and Linux Operating Systems and Windows Domain infrastructure (i.e., Windows Server 2016, Windows 10, Group Policy Objects, Active Directory, etc.
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Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, configuration management tools (e.g., Microsoft SCCM, Intune, and/or JAMF), Office 365, scripting (e.g., PowerShell), Adobe Creative Cloud, and Anti-virus/anti-malware utilities.
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Manage a team of geographically diverse, remote staff ensuring effective communication and on-time delivery of services supporting Windows Server 2019/2022 and Windows 10 in a multi-domain Active Directory environment.
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College technical school degree or equivalent work experienceTechnical Skills:Technical understanding of the Internet, URLs, and email with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP Proficiency with using Windows 10, Mac OSX, and Apple iOS, and Android mobile operating systems Telecommunications principles.
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Expert understanding of Windows Server, Windows 10, and other Microsoft Technologies, including Active Directory, Group Policy, Certificate Services, BitLocker. Experience using server and networking applications to support employees around access management, Active Directory, end-user protection, AV/Malware, etc.
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Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
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Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
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D) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
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E) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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TECHNICAL EXPERTISE Microsoft Server 2007-2019, Windows 10, Microsoft SQL Server 2005-2019, Active Directory, DNS, DHCP, Citrix, Exchange 2013, VEEAM, RedHat Linux, Oracle RAC, VMware vSphere/ESX Clusters, Microsoft Office Suite including O365, Microsoft Outlook, Microsoft Project, Visio, TCP/IP, LAN/WAN/VPN/VLAN/Firewall/DMZ, HTTP, SMTP, POP3, FTP, Dell Servers, Cisco UCS Servers, San Storage(Tintri/Tegile Preferred), Splunk.
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Intune Autopilot: Specifically needs candidates who have experience with Intune Autopilot, which is a feature of Microsoft Intune that streamlines the device provisioning process for Windows 10 devices.
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