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Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs. Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc. Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls.
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Perform tier 1 troubleshooting and support for Genesys contact center, Avaya CM, adjunct systems and solutions on premise and in hosted environments; including but not limited to, major PBX alarms, hardware/software problems, application, wiring, carrier and network issues.
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Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
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Basic understanding of networking concepts, protocols and technology including wireless networking equipment Basic knowledge of voice systems (PBX/VoIP) Skill in effective communication, both verbal and written Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates.
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Integration with Cisco CUCM, Unity Voice mail, SIP trunking. The NEC Technician will provide onsite day-to-day support for the UCDH PBX Phone System. Understand voice analog, digital, and VoIP technologies.
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Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system. Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya, Uptivity, TASKE, & AWS Connect.
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Voice and Telco Experience: Design and support voice and telco systems, including PBX, VoIP, and telecommunication infrastructures, ensuring reliability and performance. Voice and Telco Experience: Design and support voice and telco systems, including PBX, VoIP, and telecommunication infrastructures, ensuring reliability and performance.
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Knowledge of Cisco Voice over IP hardware/software/server operation/configuration. Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
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Assist with troubleshooting troubleshoot fiber optic network, wireless networks, LAN, SCADA systems, web servers, PBX, voice messaging services, telephones, workstations, printers, and other electronic equipment; assist departments by making recommendations and providing direction for purchasing technical hardware and software and implementing technology systems.
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Provide technical and project management support for voice projects, including PBX analysis/implementations, VoIP technical design, and wireless product troubleshooting. Extensive experience with Cisco PBX, VoIP, VoSIP, and TDM technologies.
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Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
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Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) PBX, CISCO, and Juniper routers, switches and associated network gear.
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VOIP (Voice over IP) and/or PBX Telephony System support experience preferred. VOIP (Voice over IP) and/or PBX Telephony System support experience preferred. Support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
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Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment.
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Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
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