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Must have expertise in Cisco UCCE, Cisco VOIP Voice, and Cisco IP Telephony. Qualifications: Cisco UCCE, Cisco IP Telephony, Cisco VOIP Voice. - 3+ years' experience in Cisco Contact Center UCCX or UCCE.
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Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
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3-5 years ICM/IPCC/UCCE (Avaya, Cisco, Five9) or other relevant contact center/WFM/CTI experience (as role requires). 3-5 years ICM/IPCC/UCCE (Avaya, Cisco, Five9) or other relevant contact center/WFM/CTI experience (as role requires.
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UCCE Script Editor/ConfigurationManager/Skill Groups/Precision Routes. Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (Call Manager) UCCE Script Editor/ConfigurationManager/Skill Groups/Precision Routes.
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Install and maintain CUCM, CUC, CUE, UCCE and UCCX.-Install and maintain LAN & WAN hardware and software, network nodes, terminals, and wiring. Install and maintain CUCM, CUC, CUE, UCCE and UCCX.-Install and maintain LAN & WAN hardware and software, network nodes, terminals, and wiring.
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Cisco UCCE experience (desirable) Hands-on experience of: Cisco Switches and Routers, Cisco Voice (CUCM) Cisco CCNA Routing & Switching (desirable) Cisco UCCE experience (desirable) Cisco CUCM experience (essential.
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Cisco UCCE support, design and implementation with general telephony engineering, technical product management and leadership Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis) Data Networking (Cisco routing/switching, QOS) General Architecture (LAN/WAN Networks.
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Experience with Cisco applications is highly desired: Cisco Attendant Console (CUAC), Cisco Contract Center Enterprise - PCCE/UCCE, Cisco Finesse, Cisco Jabber, Cisco Prime System Analysis, Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligence Center - Reporting for UCCE, Cisco Unity Connection - voicemail, and Cisco Voice Portal (CVP) - IVR.
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Installs, maintains, monitors, upgrades, updates, troubleshoots the organization's Cisco CUCM phone system, Unity connection voicemail system, Cisco Emergency Responder (including cloud based e911), Cisco UCCE, Cisco IVR, Calabrio voice recording system, Video conference system, and Video Distribution System.
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Responsibilities:Act as a liaison between UCCE and County Departments, Boards of Supervisors and County Administrative OfficerServe as a county department head for the University of California Cooperative Extension department in each county.
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Proficiency in configuring and administering contact center platforms such as Genesys, Cisco Unified Contact Center Enterprise (UCCE), Avaya, or CXOne. In-depth knowledge of contact center technologies, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and Voice over Internet Protocol (VoIP) systems.
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UC ANR administers Statewide Programs and Initiatives (SWP/I's) that focus research and extension on solving priority problems that engage ANR academics and UC faculty in integrated teams to work on complex issues requiring trans-disciplinary approaches; as well as UC Cooperative Extension (UCCE), which is responsible for program development and delivery in counties throughout the state.
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Assign and Manage UCCE Precision Queues to maximize efficiency and effectiveness. Proficiency with the analysis of contact service operations, VoIP call workflows, and a deep knowledge of a branded VoIP system such as Cisco, TalkDesk, Five9, NICE etc.
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Skill and Experience: Experience administering Cisco CUCM, CUC, UCCX, UCCE, and Finesse solutions. Agent and Supervisor Login, Credentials, CUCM, Skills provision, console – configure, troubleshoot, support Leverage your understanding of UCCE and Finesse 12 application capabilities.
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Cisco UCCE ICM scripting. Cisco UCCE ICM scripting. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Cisco Voice Portal (CVP) call flow and scripting.
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