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Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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The ideal Technical Support Specialist will have tier 1 and 2 experience performing Windows and Mac desktop support in a business environment. The Technical Support Specialist Level 2 (TSS L2) role within the Support Services group will be responsible for ensuring all client-facing customer support requests are resolved in a complete, correct, and timely manner.
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They will be Providing the full range of technical support, project management, and call center management services necessary to manage and maintain a multi-tier IT helpdesk call center to support Intel-based systems running Microsoft Windows XP , Windows 7, Apple OS X/iOS, mobile technologies and any future upgrades to these operating systems or hardware products for FDA office locations worldwide.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2/3 tickets, printer support, drive mapping, account maintenance, etc. Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software.
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Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.
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As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat.
$19.84 - $22 an hourFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely. This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software.
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Offer Tier 2 technical support for end-user computing and desktop-based LAN systems, identifying and resolving hardware and software problems. Minimum of 5 years providing Tier 2 customer support for desktop computers, printers, and scanners.
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Providing escalated Tier-2 and Tier-3 technical support on data, voice, and video networks. This will include maintaining both voice and data telecommunications systems, providing user support and troubleshooting efforts, and researching and recommending creative methods and solutions for networking, and other IT-related tasking.
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In addition, the Endpoint Engineer will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint, but will also be tasked at providing guidance, direction, and documentation to the Level 2 (tier two) team.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Support Internal Partners with Tier 2 level card account operations via phone and email. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs.
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DESCRIPTION OF RESPONSIBILITIES: Provide operations management support to include handling routine of tasks for managing the CCoE’s IT operations functions including the training network’s environments on all supported classifications, and providing Tier 1, 2, and coordinate Tier 3 support on the Fort Gordon administrative networks.
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Function as an escalation point for technical support and troubleshooting: The Engineer will be on call as a Tier 2 escalation point for system user support requests and will apply expertise for consulting and hands-on troubleshooting/problem resolution.
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The Desktop support team provides technical support services for a Mac and Windows environment ranging from Tier 1 to advanced Tier 2. LCG is seeking an IT Desktop Support Specialist to join a highly skilled team providing technical support to hardware, software and operating systems in an inter-networked environment.
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