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Conduct thorough troubleshooting and provide guidance to Tier 1 and Tier 2 administrators. Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
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Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Bachelors Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
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FULL TIME TELEWORK POSITION*- Must be located in San Antonio, Texas Area. This position is to support the Department of Energy in San, Antonio TX! Performs root cause analysis and diagnostics on the more unique or complex production systems.
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Responds to Tier 1 network support requests. While networking being the main focus of this job they will still interact with Tier 1 Support issues. Windows Workstation Troubleshooting - 1-2 years.
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5+ years of experience in information technology, systems administration or other IT related field. Handles user requests for system needs and upgrades that are unique or complex and require additional research.
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Collaborate with cross-functional teams to implement complex configurations and enhancements. Must be able to obtain Public Trust- US Citizenship Required. Implements various applications of a highly complex nature.
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At least 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required. This position collaborates with all groups involved in the technical escalation process including Tier 2, Product Engineering, Executive Relations, Customer Relations, Corporate Support Engineering, Readiness, Product Marketing, Legal, and other involved parties.
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Providing Tier 1 and Tier 2 technical support for one or more network environments. Managing and troubleshooting Windows, Linux, or Apple MacOS systems. Troubleshooting physical networks.
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Aspen is a Tier 1/2 Automotive supplier of PyroThin thermal barriers, and our Pyrogel and Cryogel insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries.
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This position is primarily responsible for supporting tier 1 and tier 2 requests involved with asset management, troubleshooting, and maintenance of company's end-user IT hardware and software - HP hardware, Microsoft Windows environment with Active Directory/Azure Active Directory.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide system programming to support implementation, troubleshooting and maintenance of Crestron based AV/MM systems.
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The ideal candidate will quickly become a subject matter expert inside Kastle, help Tier 1 with troubleshooting and resolving cases that have been escalated to Tier 2 level.
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The client has successfully closed substantial business with a Tier 1 service provider in North America and they are looking to penetrate other Tier 1 accounts. Our client is a lead vendor of automated assurance for 5G and 4G networks, providing AI-driven insights into the customer experience and advanced troubleshooting capabilities.
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Train and support staff on the effective use of Epicor ERP. Assist in developing user manuals and training materials, and provide ongoing support and troubleshooting as Tier 1 and assist in training other Tiers such as Helpdesk.
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As a Support Center Engineer II, you will provide Tier 1, Tier 2, and Tier 3 support for managed services customers. Provide Tier 1, Tier 2, and some Tier 3 support.
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tier 1 troubleshooting jobs
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